Job Description
What Makes Us Unique
At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on Deloitte’s Technology Fast 500 again in 2024 but we’re just getting started.
How You’ll Make an Impact
As an Enablement Coordinator, you will play a key role in supporting the day-to-day execution of Cloudbeds’ enablement programs.
This role is focused on operational excellence and execution, ensuring our Sales teams have the resources, training, and support they need to succeed.
You will work closely with our Enablement Lead to manage training programs, maintain enablement systems, support onboarding, and ensure that enablement resources are accurate, accessible, and continuously improved.
Your work will directly impact how quickly new hires ramp, how effectively our teams adopt tools and processes, and how well our global revenue teams stay aligned.
Our Enablement team is focused on helping Cloudbeds’ revenue teams perform at their best. We partner closely with Sales, Marketing, Product, and Operations to deliver training, resources, and systems that support every stage of the customer journey.
We are a highly collaborative team that values structure, clarity, and continuous improvement. The people who thrive here enjoy creating order, supporting others, and ensuring things run smoothly behind the scenes.
People who do well on this team are proactive, detail-oriented, and take pride in keeping things organized. They enjoy being the go-to person others rely on and find satisfaction in helping teams operate more efficiently.
What You Bring to the Team:
- Support inbound Sales questions and manage internal support channels to ensure timely responses.
- Manage Salesforce case queues and support internal request workflows.
- Maintain and organize knowledge systems (Guru and other tools), ensuring content is accurate and up to date.
- Create and manage enablement resources such as Salesloft playlists, internal guides, and training materials.
- Support onboarding programs, including kickoff coordination, learning path management, and survey tracking.
- Assist in the creation and maintenance of product, partner, and process training programs.
- Manage access and administration across enablement tools (Cloudbeds University, Articulate, Slack groups, Gmail groups, etc.).
What Sets You Up for Success (required):
- Experience in Sales Enablement, Operations, Customer Support, or similar roles.
- Strong organizational skills and attention to detail.
- Ability to manage multiple workflows and prioritize effectively.
- Familiarity with CRM systems such as Salesforce.
- Strong written & verbal communication skills in English and the ability to support cross-functional teams.
- Comfortable working in a fast-paced, remote environment.
- Proactive mindset with a focus on keeping systems organized and running smoothly.
Bonus Skills to Stand Out:
- Experience supporting onboarding or training programs.
- Familiarity with tools such as Salesloft, Guru, AI Tools, or LMS platforms.
- Experience working in SaaS or a high-growth environment.
- Bilingual.
What to Expect - Your Journey with Us
Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
