Account Manager

Job Description

🌍 Global SaaS Scale-up | $28M Series B Investment

💡 Personalized 1:1 Coaching

📍Toronto | Hybrid, 3+ days in-office

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk’s AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel to big players like Nokia, Glovo and Revolut. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams’ communication where every professional can engage in more productive and meaningful conversations.

What’s in it for you?

🚀Be part of one of Europe’s fastest-growing SaaS companies

🤖 Work with cutting-edge AI products in a high-growth market

🌍 Join a global team – work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Check out our on Instagram

🎯 Have a front-row seat in our journey to $100M ARR

What You Will Do

At CloudTalk, our Account Managers are the driving force behind client retention and portfolio expansion. In this role, your primary focus will be maximizing Net Revenue Retention (NRR) through strategic renewals, upselling, and relationship building. You will serve as the vital link between our users and our internal teams, guaranteeing that clients extract maximum ROI from our platform while directly contributing to CloudTalk’s overarching business growth.

To succeed, you will need to dive deep into your clients’ unique operational challenges across a wide range of industries. By positioning yourself as a trusted advisor, you will map client objectives to tailored CloudTalk solutions.

• Drive Account Expansion: Identify organic growth opportunities, boost platform adoption, and introduce premium add-ons to your existing portfolio.
• Bridge the Gap: Act as the ultimate advocate for your clients internally, while successfully representing CloudTalk’s vision and value proposition to your accounts.
• Collaborate for Success: Work hand-in-hand with our Product, Support, and Customer Engineering teams to ensure a seamless client journey.
• Forge Executive Ties: Cultivate resilient, long-term partnerships with key stakeholders and decision-makers at all levels of a client’s organization.

The Mindset We Need

This position requires a unique blend of skills: the consultative, empathetic touch of a relationship builder, paired with the relentless, results-oriented drive of a quota-carrying sales professional. You should be highly commercial, strategic, and comfortable managing a dedicated book of business.

Why Join CloudTalk Now?

CloudTalk is in an era of rapid, exciting innovation. We are taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI capabilities—empowering our users to work smarter, move faster, and outperform their competition. Join our team to help us pioneer the future of business communication.

What Makes You a Great Fit

• Customer-first mindset– you thrive on making customers successful.
• Data-driven & analytical– you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights.
• Technical aptitude– you enjoy learning software products inside out and can guide customers in leveraging their full potential.
• Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
• Proven experience– you’ve worked in Customer Success/Support or Onboarding, in a SaaS company.
• Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
• Language skills– business fluency in English and Spanish

Why You’ll Love Being a CloudTalker

Growth:

💡 1-1 Coaching sessions with our resident communications advisor

📚 Leaders Academy & Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off

🏡 Home Office Budget

🎗️ Volunteering Days

💻 MacBook for work

Well-being:

🏖Recharge Fridays once per quarter

🏋🏼‍♀️Fitness Allowance

🏥 Private HealthCare

Connectedness:

💲 Referral bonuses

👥 Virtual & physical team buildings

👕 Company merchandise

What to Expect in Our Hiring Process

1️⃣ Intro Call – Meet our Talent Acquisition Team

2️⃣ Interview with the CX leaders

3️⃣ Case Study Presentation – Show us your skills

4️⃣ Culture Bar Raiser Call

🎯 Offer!

Apply now and be part of our journey to $100M ARR!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice .