Job Description
At Clover Health, we are committed to providing high-quality, affordable, and easy-to-understand healthcare plans for America’s seniors. We prioritize preventive care while leveraging data and technology through the Clover Assistant, a powerful tool that helps physicians make informed health recommendations. By giving doctors a holistic view of each member’s complete health history, we ensure better care at a lower cost—delivering the highest value to those who need it most.
The Utilization Management (UM) team plays a vital role in supporting Clover members throughout their care journey. The team is made up of experienced clinicians who combine clinical expertise with data-driven insights to support evidence-based decision-making. Working closely with providers and care partners, the UM team ensures that care transitions are smooth, efficient, and always focused on improving member outcomes while maintaining compliance with CMS guidelines.
As a Registered Nurse (RN), Home Health Utilization Management, you will:
- Review Home Health prior authorization requests for medical necessity using CMS regulations, the Medicare Benefit Policy Manual, National and Local Coverage Determinations (NCD/LCD), and Clover clinical guidelines.
- Perform initial and concurrent clinical reviews for Home Health services, ensuring members receive appropriate, medically necessary care in the least restrictive setting.
- Ensure timely completion of utilization management reviews in accordance with CMS requirements, regulatory standards, and Clover policies.
- Collaborate with home health agencies, physicians, case managers, and internal care management teams to obtain clinical documentation needed for accurate determinations.
- Identify opportunities to optimize care plans while promoting appropriate utilization of Home Health services.
- Apply sound clinical judgment and critical thinking to support evidence-based decision-making and appropriate escalation to Medical Directors when necessary.
- Maintain accurate and timely documentation within utilization management platforms and electronic medical records.
- Build collaborative relationships with provider partners to facilitate timely authorizations and positive member experiences.
- Maintain productivity, quality, and turnaround time expectations while managing multiple priorities in a fast-paced remote environment.
- Participate in quality improvement initiatives, calibration sessions, and ongoing education related to CMS regulations and utilization management best practices.
Success in this role looks like:
- First 90 Days: Complete onboarding and become proficient in Clover’s utilization management systems, workflows, and Home Health clinical guidelines. Successfully transition to independently reviewing Home Health authorization requests while consistently meeting quality, productivity, and turnaround time expectations.
- First 6 Months: Independently manage a full caseload, demonstrating sound clinical judgment and regulatory compliance. Build strong partnerships with providers and internal teams to support timely, appropriate care decisions while contributing to quality improvement initiatives and team collaboration.
- First Year: Be recognized as a trusted clinical partner who consistently delivers accurate, timely, and high-quality utilization management decisions. Help drive continuous improvement by sharing knowledge, supporting team initiatives, and maintaining expertise in CMS regulations and Home Health best practices.
You should get in touch if you:
- Hold a current and valid Compact Registered Nurse (RN) license (required).
- Have at least 3 years of recent clinical nursing experience, including Home Health, Case Management, Utilization Management, or Medicare Advantage (required).
- Have at least 1 year of experience performing medical necessity reviews using CMS criteria (required).
- Demonstrate strong knowledge of the Medicare Benefit Policy Manual, CMS regulations, and National and Local Coverage Determinations (NCD/LCD).
- Possess excellent written and verbal communication skills with providers and interdisciplinary teams.
- Are highly organized, self-motivated, and comfortable working independently in a remote environment.
- Have experience navigating electronic medical records and utilization management systems.
- Are highly motivated and contribute to a positive, collaborative team culture while demonstrating professionalism, accountability, and a commitment to continuous improvement.
- Thrive in a collaborative, fast-paced environment focused on delivering exceptional member outcomes.
Benefits Overview:
- Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
- Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we’ve created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility.
#LI-REMOTE
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.
Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.
A reasonable estimate of the base salary range for this role is:
$92,300—$120,000 USD
