Job Description
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Partner Care Manager is responsible for leveraging a deep business and industry knowledge to help partners accelerate business value and ROI from their investment with ConnectWise. This role works in
partnership with cross-functional teams to drive retention and growth in our partner base.
Essential Duties & Responsibilities:
• Provides support to the cross functional team(s), with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Interface directly with partners to resolve complex technical and relationship issue
• Works with the extended Partner Care team to resolve complex partner issues and escalations
• Develops, analyzes, delivers, and reviews operational reporting with internal stakeholders
• Identifies operational improvement opportunities and develops programs to improve them
• Works closely with internal departments to understand the needs of the partner and ensure the teams
are closely aligned
Knowledge, Skills, and/or Abilities Required:
• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Ability to analyze data using various tools
• Knowledge of Salesforce and Gainsight
Educational/Vocational/Previous Experience Recommendations:
• Bachelor’s degree required in a related field or equivalent business experience
• 6+ years of related experience
Working Conditions:
• Onsite / hybrid depending on location
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
