Job Description
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
• Provides support to Security Services team, with a high attention to detail•
• Researches, analyzes, and documents findings•
• May influence others within the Security team through the explanation of facts, policies, and practices•
• Assists with the analysis of events generated from IDS, log-based alerts, SIEM alerting, and endpoint detection tools •
• Monitors a designated set of alerts and tickets and assists with threat analysis, resolution, and escalation as necessary•
• Monitors multiple cybersecurity systems for breaches, suspicious, or malicious activity •
• Assists with SIEM rule modification, notification pathways, and other system configuration management•
• Analyzes process workflows and identifies problems •
• Works with colleagues to understand processes and deliverables across the organization •• Adheres to relevant policies, procedures, standards, and security practices •
• Delivers and prioritizes customers satisfaction •
• Aids and facilitates partner communications, resolutions, and escalations •
• Follows escalation procedures for interfacing with other SOC teams•
• Maintains consistent threat handling and remediation procedures •
• Utilizes the internal knowledge base to assist with resolution of threats.
Mandatory Skills:
- ADR and SIEM expertise
- Familiarity with incident resolution and escalation handling
- Ability to train and mentor junior (L1) team members
- Identifying and implementing workflows
- Adherence to best practices
- Strong multitasking and task‑prioritization abilities
- Good communication skills.
Experience:
- 2 to 3 years of relevant experience
Location:
- Mumbai / Pune (Hybrid)
Shift Timing:
- 24x7 rotational shifts (monthly rotation); adjustments may be required based on business needs
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
