Enterprise Program Manager

Job Description

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

The Enterprise Program Manager is responsible for translating enterprise strategy into an actionable, prioritized Program of initiatives/projects and ensuring they deliver measurable business outcomes. This role owns enterprise-wide Programs and programs that span multiple business units, functions, systems, and executive stakeholders.

This role sits at the intersection of strategy, execution, and governance, providing enterprise-level visibility, decision support, prioritization, and accountability across complex, cross-functional, and multi-year initiatives that are critical to the organization’s strategic objectives.

The Enterprise Program Manager partners closely with leadership, Product, Engineering, Marketing, RevOps, Operations, IT, and Finance to ensure enterprise initiatives are delivered with clarity, discipline, and measurable value.

Key Responsibilities:

Program & Strategic Execution

• Translate enterprise strategic plans into enterprise-wide funded programs, roadmaps, and executable initiatives
• Own and maintain the enterprise Program view across strategic, operational, and technology initiatives that impact multiple functions or the business as a whole
• Serve as the primary owner for initiatives designated as enterprise-wide, ensuring clarity of scope, ownership, and outcomes
• Ensure initiatives remain aligned to evolving business priorities and enterprise strategic objectives
• Apply standardized impact vs. effort, value-based prioritization, and capacity frameworks to guide enterprise investment decisions

Governance & Decision Support

• Establish and manage governance forums, decision cadences, and escalation paths
• Partner with executive sponsors to define scope, success metrics, and decision criteria for enterprise initiatives upfront
• Facilitate trade-off discussions across competing enterprise priorities, capacity constraints, and dependencies
• Ensure clear ownership, RACI, and accountability across enterprise programs and Programs

Delivery Oversight & Risk Management

• Provide delivery oversight across enterprise programs and projects to ensure on-time, on-scope, and on-value delivery
• Identify, track, and escalate risks, issues, and cross-functional dependencies early
• Partner with project and program managers to drive consistent delivery discipline across enterprise initiatives
• Prevent scope creep through structured change management and governance for enterprise work

Value Measurement & KPI Management

• Define success metrics and KPIs aligned to enterprise strategy (CX, cost, efficiency, adoption, scalability)
• Establish baselines and track outcomes pre- and post-implementation for enterprise-wide initiatives
• Measure benefits realization versus planned value and surface gaps to executive sponsors
• Provide reporting on enterprise Program performance, outcomes, and risks

Stakeholder & Cross-Functional Leadership

• Act as a trusted partner and advisor to executive sponsors and functional leaders
• Drive alignment across Product, Engineering, Marketing, RevOps, Ops, IT, and Finance for enterprise initiatives
• Lead complex, cross-functional conversations to drive clarity, decisions, and forward momentum
• Communicate enterprise Program status, risks, and decisions clearly and concisely to various audiences

Projects & Initiatives Supported

Examples of enterprise-wide initiatives this role may oversee include:

• Strategic plan implementation, translating enterprise strategy into prioritized Programs and execution roadmaps
• Enterprise Program management, including initiative intake, governance, prioritization, and dependency management
• Mergers & acquisitions support, including integration planning, execution oversight, and value realization tracking
• Go-to-market and revenue initiatives, lead lifecycle optimization, and RevOps enablement
• Enterprise product and customer experience programs spanning multiple functions and platforms

Required Qualifications:

• 8+ years of experience in enterprise Program management, program management, strategy execution, or enterprise delivery roles
• Proven experience owning and managing enterprise-wide, cross-functional Programs
• Strong understanding of governance, prioritization, and value-based delivery at an enterprise scale
• Experience translating enterprise strategy into executable initiatives and measurable outcomes
• Ability to influence without authority and navigate executive-level decision-making
• Exceptional communication, facilitation, and stakeholder management skills

Preferred Qualifications:

• Experience operating within or alongside an Enterprise PMO
• Background in technology, data, SaaS, or platform transformation initiatives
• Familiarity with CCaaS platforms, CRM, marketing automation, or enterprise systems
• Experience working with executive steering committees
• Certification(s) such as PMP, PgMP, SAFe, or equivalent

Key Attributes:

• Strategic thinker with strong execution bias
• Comfortable operating in enterprise-level ambiguity and complexity
• Data-driven, outcome-oriented decision maker
• Trusted advisor to leaders
• Calm, credible, and decisive under pressure
• Outstanding communication and clear visibility

Reporting Structure:

Reports into the Lead, Enterprise PMO  and serves as a central owner and orchestrator for enterprise-wide initiatives, partnering closely with executive sponsors across the business.

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$137,200—$171,500 USD

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we’re always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you’re passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35©

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.