Job Description
We’re looking for a Freight Dispatcher to join a US freight brokerage that moves freight for manufacturing, medical device, and aerospace shippers. You’ll own each load from booking through delivery. This is a full-time, fully remote role.
This role is ideal for someone with at least 2 years of freight dispatching experience at a US brokerage, who negotiates hard on rates but never cuts corners on carrier vetting. You’ll be measured on the profit and on-time delivery of your loads, not just the number you book.
Key Responsibilities
Review available loads and customer requirements
Find qualified carriers on DAT and the approved carrier network
Negotiate carrier rates that protect the company’s margin
Book loads quickly without trading off carrier quality
Vet every carrier in Highway before booking, including MC/DOT, insurance, and safety record
Verify authorized carrier contacts and confirm the actual carrier hauling the load
Watch for double brokering and other fraud signs, and escalate suspicious carriers before booking
Confirm pickup and delivery appointments and share changes with the right team members
Make sure drivers have correct pickup numbers and appointment details, are dispatched, and arrive on time
Monitor delivery schedules and act on delays early
Give trackers complete driver and carrier contact details, confirm tracking is active before pickup, and flag special delivery requirements
Respond right away when a tracker reports a delay, and coordinate the fix
Handle late drivers, cancellations, breakdowns, and missed appointments as they happen
Deal with damaged or missing freight and unapproved extra charges
Spot risks early and raise them before they become emergencies
Know the profit on every load you book
Avoid unnecessary detention, layover, and TONU (truck ordered, not used) charges
Get management approval before agreeing to any extra charges
Issue accurate rate confirmations
Keep Rose Rocket and the master sheet up to date
Collect required documents and work with accounting on PODs and carrier invoices
Report shipment discrepancies right away
At least 2 years of experience as a freight dispatcher or load coordinator at a US freight brokerage
Hands-on experience with DAT
Experience vetting carriers and spotting double brokering
Strong rate negotiation skills
Excellent written and verbal English communication skills
Calm under pressure and quick to act when a load runs into trouble
Strong attention to detail and accuracy
Responsive and proactive, especially in replying to calls, emails, or chats
Experience with Highway (preferred)
Experience with Rose Rocket (preferred)
Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
