Job Description
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
At Crunchtime, you will drive the strategic growth of our Operations Execution platform, leading bold product innovations that help restaurant chains optimize their businesses at scale. You’ll be at the forefront of transforming how restaurants execute operations, working directly with customers in the field while steering our platform toward aggressive expansion.
We are looking for a customer-centric, data-driven, and outcome-oriented Product Manager to join our product team and drive growth.
At Crunchtime, being a Product Manager means:
- Driving the success of your product with customers.
- Ensuring your product is growing revenue and provides good returns.
- Being product obsessed, a high degree of customer empathy, avid learner, active and influential communicator, systems thinking, analytical and data-informed decision-maker, having clear ownership, great attention to detail, working shoulder to shoulder with Engineering and UX Design.
- Focus on customer and product discovery while driving execution.
- Being part of cross-functional teams with members from Engineering, Marketing, Customer Success, Support, Sales and Design where each team has clear OKRs that they are responsible for.
Responsibilities:
- Drive aggressive growth strategy to rapidly scale our market-leading platform across all restaurant chain segments
- Pioneer breakthrough features through bold experimentation and direct customer discovery in restaurant environments
- Build personal relationships with customers to gain deep understanding of their Jobs to be Done, pain points and goals
- Lead competitive innovation by identifying and capturing emerging market trends before competitors
- Assist with the development and execution of the product vision and strategy
- Define and analyze growth metrics to inform product success
Required Skills and Abilities:
- Experience building and iterating products with cross-functional teams in an agile environment.
- Excellent written and verbal communication and presentation skills with the ability to articulate customer problems to solve.
- Systems thinking and analytical mindset to make decisions based on quantitative and qualitative feedback.
- Experience using customer and product discovery frameworks such as, but not limited to: User Story Mapping, Customer Journey Mapping and Jobs to be Done.
- Ability to engage directly in technical conversations and translate to a non-technical audience.
Preferred Skills:
- Experience growing ARR of SaaS B2B products.
- Experience in restaurant technology.
- Domain experience in food service, food safety, QSR/FSR, retail operations, operations research or related fields.
Education and Experience:
- 5+ years of experience managing B2B software products
Essential Physical & Mental Requirements:
- Prolonged periods of sitting at a desk
- Prolonged periods of typing and working at a computer
- Ability to listen and speak over the phone or Zoom calls
- High level of mental concentration and focus
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity Policy
Crunchtime provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Accessibility Accommodation Statement
Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
