Job description
Job Title: Record Collection Specialist | US Health Tech Company
Location: Cebu, Philippines
Job Type: Full-time, Onsite
Company Overview
CSV Now, recognized for its talent acquisition expertise with Silicon Valley startups, is expanding into the BPO industry to deliver customized solutions for small and medium-sized enterprises. This role offers you the opportunity to contribute to the growth of a new, dynamic BPO setup and advance your career with CSV Now. We are seeking a skilled Record Collection Specialist to join our team in the Philippines.
Role Overview
We’re not looking for average. We’re building a team of sharp, collaborative, fast-moving, detail-obsessed professionals who take pride in efficiency and execution.
As a Record Collection Specialist, you will play a critical role in our mission to serve patients by obtaining and organizing medical records from healthcare providers across the country. This requires speed and accuracy across multiple systems, relentless follow-up, and meticulous documentation.
If you get flustered easily, move slowly, or struggle with basic tech, this role is not for you. But if you thrive in a fast-paced environment, are proactive, and take ownership of your work, you’ll excel here.
This is a US time zone role. You’ll be trusted to manage cases, invoice payments, and communicate with providers clearly and efficiently without hand-holding. In return, you’ll join a high-performing, collaborative team that thrives on shared purpose, where your work has a real impact on a meaningful mission.
Responsibilities
- Submit clear, accurate patient record requests to healthcare providers’ Release of Information departments using our internal request system
- Follow up persistently via phone, email, and fax to ensure timely record delivery, you are expected to follow up more than once and problem-solve when things stall
- Upload, label, and organize received medical records to the correct patient profiles in Salesforce with extreme attention to detail
- Maintain accurate documentation of all provider interactions and collection activity in Salesforce if it’s not logged, it didn’t happen
- Meet or exceed performance metrics for collection volume and turnaround times we move quickly, and we expect our team to do the same
- Build professional, effective relationships with provider offices to facilitate smoother record access charm and clarity go a long way
- Proactively identify and resolve issues (wrong fax numbers, unresponsive offices, missing authorizations) don’t wait to be told what to fix
- Use your judgment and stay aligned with HIPAA and internal data privacy protocols at all times
- Use a reliable, fast computer and stable high-speed internet if your system slows you down, so does our team
- Work independently with integrity. This is a remote role, but we can see your activity. We don’t micromanage, but we do track output. Clocking in without producing results is not an option.
Requirements
- Experience in executive assistant, customer support, debt collection, or medical records roles
- Familiarity with HIPAA regulations, record retrieval processes, or EMR systems (preferred but not required)
- Experience with Salesforce or similar CRM systems (preferred but not required)
- Strong organizational skills with the ability to manage multiple requests and shifting priorities
- Clear and professional written and verbal communication skills for interacting with providers and internal teams
- Demonstrated phone etiquette and persistence in following up with healthcare facilities
- High attention to detail and consistent documentation habits
- Self-motivated and able to work independently with minimal supervision
Work Schedule & Setup
- Must be amenable to work onsite at 15th Floor, 1Nito Tower Building, Cebu City.
- Open to working flexible hours, including night, weekend, and holiday shifts.
We Offer
- Competitive compensation package
- 13th-month salary
- Two days off per week
- Government-mandated benefits and additional company perks
- HMO coverage after 90 days
- Opportunities for career growth and advancement within the company
