Job Description
Description
We are expanding our IT Support area in Poland and looking for an IT Specialist who will join our existing 3‑person Helpdesk team. You will play a key role in supporting employees across Poland, ensuring smooth delivery of IT services, and contributing to global IT initiatives within our international organization.
Duties:
· Provide 1st and 2nd level support for employees in Poland, both remotely and on‑site.
· Deliver day‑to‑day end‑user support for hardware, software, and corporate applications.
· Handle incident and request resolution through the corporate ticketing system (e.g., FreshService).
· Troubleshoot issues related to laptops, peripherals, VPN, Microsoft 365, AVD/WVD, and other key tools.
· Manage full device lifecycle: ordering, preparing, distributing, recovering, and documenting equipment.
· Support system and application administration in a Microsoft‑based environment.
· Manage user accounts, permissions, and distribution lists (incl. Microsoft 365 roles).
· Prepare and configure workstations for employees.
· Support office IT infrastructure and coordinate with vendors.
· Identify opportunities to optimize IT processes, tools, and workflows.
· Collaborate with international IT teams on global initiatives and system rollouts.
· Participate in digitalization projects and new tool implementations.
What we offer:
· Work in an international corporate environment.
· Permanent employment with development opportunities.
· Hybrid work and flexible hours.
Requirements
· Completed IT education or degree in computer science or related field.
· Experience in IT support and administration (HelpDesk/Service Desk – 1st & 2nd line).
· Strong understanding of computer networks and protocols.
· Good to very good knowledge of Microsoft 365.
· Understanding of AVD/WVD environments.
· Knowledge of firewall concepts and IT security principles.
· Advanced English skills.
· Independent working style with end‑to‑end thinking.
· Strong communication skills in international environments.
