Sales Operations Specialist

Job description

Who Are We?

Decentralized Masters is at the forefront of DeFi education globally. In just three years, we have grown from a pioneering pair of co-founders to over 120 dedicated professionals. Today, we are recognized as one of the fastest-growing enterprises in the sector, with industry insiders predicting our evolution into a unicorn company by 2030. Operating on a bootstrapped model, we are on track to achieve an impressive $50 million in revenue this year alone.

Our Impact

While our growth has been remarkable, we take even greater pride in the success of our clients. To date, we have empowered over 4,000 investors to break into the DeFi world. At Decentralized Masters, we don’t just offer education; we cultivate a powerhouse of knowledge combined with an engaging community, innovative technology, and a team of leading DeFi and blockchain experts. Our commitment is to deliver unparalleled resources designed for long-term success in the world of DeFi and Web3, ensuring our members not only safeguard but also enhance their financial future.

Our Vision

Our goal is to create the largest and most influential DeFi ecosystem the world has ever seen, starting with becoming the gold standard in DeFi education. This vision is ambitious, transformative, and poised to change the landscape of digital finance.

Are You Ready?

This is more than just a job; it’s an opportunity to shape the future of Web3 technology and education. Are you ready to be part of our vision to redefine what’s possible in DeFi and beyond? Apply below, and let’s explore this journey together.

Check us out here: Decentralized Masters

What will you be doing?

The Sales Operations Specialist is responsible for ensuring the sales organization operates with speed, accuracy, visibility, and accountability. This role owns the day-to-day execution and optimization of the sales tech stack—primarily HubSpot—so that Membership Directors (MDs), Setters, and Sales Leadership can focus on selling, not admin.

This is a hands-on, systems-focused role, not a people manager. You will work closely with Sales Leadership, Marketing, Fulfillment, and Data to maintain clean pipelines, automate workflows, enforce process discipline, and deliver reliable reporting.

At Decentralized Masters, Sales Ops is mission-critical. This role directly impacts close rates, cash collection, forecasting accuracy, and the overall scalability of the revenue engine.

Key Responsibilities

CRM Ownership & Sales Systems

• Own accuracy of HubSpot CRM configuration: pipelines, deal stages, properties, workflows, and permissions.
• Ensure every lead, deal, and contact has correct lead status’, lifecycle stages, ownership, and next steps.
• Maintain strict data hygiene standards (identifying/merging duplicates, no stale deals, missing properties, or broken workflows).
• Enforce CRM usage standards across Setters and MDs.

Sales Automation & Workflow Management

• Build and maintain automation for:

  • Lead routing and assignment
  • Task creation and follow-ups
  • Deal stage progression
  • Call outcomes and disposition tracking

• Reduce manual admin work for sales reps wherever possible.

• QA all automations to ensure reliability and compliance.

Pipeline, Forecasting & Reporting

• Maintain accurate, real-time visibility into:

  • Pipeline value and velocity
  • Close rates and conversion metrics
  • DPL (Deals Per Lead), APS, and other core KPIs

• Build and maintain sales dashboards for leadership.

• Support forecasting and revenue reporting in collaboration with Finance and Data teams.

Sales Tools & Integration

• Manage and support integrations between HubSpot and:

  • Dialers (e.g., Aloware)
  • Calendars and scheduling tools
  • Payment platforms (e.g., Whop)
  • Analytics and BI tools

• Troubleshoot system issues and coordinate fixes with internal tech or third-party vendors.

Process Enforcement & Enablement

• Translate sales process changes into CRM logic and automation.
• Partner with Sales Leadership to ensure systems reinforce desired behaviors.
• Create and maintain SOPs for sales roles, systems and workflows.
• Act as the point person for Sales Ops requests, improvements, and bug fixes.
• Support and respond to Sales Ops requests submitted via Slack channels.

Compliance & Data Integrity

• Ensure CRM processes align with internal compliance standards (FTC/SEC-aware language, disclaimers, documentation).
• Maintain audit-ready records for sales activity and deal history.
• Partner with Security/IT on access control and data governance.

What do you bring?

Required Experience

• 2–5+ years in Sales Operations, RevOps, or CRM Administration
• Hands-on experience with HubSpot or similar CRM (required)
• Mid–Senior level Sales Operations experience
• Strong background in sales automation and workflow design
• Experience supporting high-ticket or complex sales cycles preferred

Skills & Attributes

• Highly systems-oriented and detail-driven
• Strong understanding of sales metrics and funnels
• Comfortable working cross-functionally with Sales, Marketing, Fulfillment, and Data
• Proactive problem-solver who spots issues before they become revenue problems
• Clear communicator who can translate business needs into system logic

Bonus (Nice to Have)

• Experience in high-growth, remote-first environments
• Familiarity with Whop, aloware, or BI tools
• Exposure to compliance-heavy industries (finance, education, crypto, etc.)

What We Offer

• Competitive compensation
• Remote-first culture with a globally distributed team.
• Opportunity to own the organic growth engine of a fast-scaling DeFi brand.
• Access to cutting-edge tools, data, and creative freedom to innovate.
• A values-driven company culture that rewards results, autonomy, and excellence.

If you are ready to take on a challenge that will shape the future of crypto finance and grow with a team of innovators, we want to hear from you!