Job Description
Welcome to Decision Foundry - Data Analytics Division!
We are proud to introduce ourselves as a certified “Great Place to Work,” where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels.
Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success.
We are a leading Data Analytics & Salesforce consulting firm delivering transformative digital solutions for businesses across industries. Our expert team partners with clients to unlock the full potential of the Salesforce ecosystem, with a specialized focus on data-driven marketing, automation, and AI-powered personalization.
We win as an organization through our core tenets. They include:
· One Team. One Theme.
· We sign it. We deliver it.
· Be Accountable and Expect Accountability.
· Raise Your Hand or Be Willing to Extend it
Role summary
We are seeking a Salesforce Consultant for our client who thrives in a scrappy, high-ownership environment where your work directly shapes the company’s trajectory, you’ll feel right at home here.
Work Arrangement: Remote
Responsibilities
Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction.
Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers.
Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades.
Track and log time against customer requests, ensuring transparency in effort and accurate scoping.
Translate customer needs into defined technical requirements and solution designs.
Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live servicesDeliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets.
Maintain documentation and best practices to support recurring or common post-go-live needs.
Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work.
Identify opportunities to improve customer outcomes through better configuration, automation, and data structure.
3+ years of experience with Salesforce configuration and administration with a strong desire to deepen your technical expertise in a dynamic environment.
Proven ability to troubleshoot and resolve technical issues in a post-go-live SaaS environment.
Strong communication skills and ability to work cross-functionally with CSMs, Support, Product, and Engineering.
Experience with managing multiple concurrent requests from live customers.
Familiarity with managed package upgrades, Salesforce flows, dashboards, reports, and permission sets.
Experience delivering managed services work such as data imports, admin configuration, and system enhancements.
Ability to translate business requirements into scalable and maintainable solutions.
Comfortable working in a fast-paced startup environment with evolving priorities.
Salesforce certifications such as Sales Cloud Consultant, Business Analyst.
Nice-to-have Skills
Experience in healthcare, credentialing, or related regulated industries.
Familiarity with DevOps for Salesforce, including CI/CD pipelines, Git version control, and automated deployment tools
Salesforce certifications such as Sales Cloud Consultant, Business Analyst,
Exposure to advanced Salesforce features (e.g., Communities, Einstein Analytics, Health Cloud, Government Cloud).
Work Model – Remote
Employment Type - Full-time
Salary - $110,000 - $135,000 per year
Decision Foundry is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
