Job Description
Description
Who We Are
DeepSea is a maritime technology leader, providing a unified optimisation platform that helps shipping companies cut fuel consumption, reduce emissions, and transform vessel performance across entire fleets.
Built on the most advanced maritime AI data pool in the world, DeepSea’s platform powers everything from vessel monitoring to advanced automation - helping clients achieve measurable results with clarity, speed and scale.
We are trusted by some of the world’s most forward-thinking ship owners and operators, and our team spans Europe and Asia. As the shipping industry undergoes enormous change, we are at the centre of that transition - helping our customers take control, reduce risk, and build competitive advantage
Requirements
Requirements
We need you to have the ability to:
Provide first-level technical and operational support to our customers
Log, track and monitor customer queries via our ticketing system (Freshdesk)
Log, track and monitor internal tickets on Jira when needed
Ensure compliance with customer SLAs and KPIs
Generate efficient and effective customer reports
Collaborate with the respective departments to resolve customer related issues in a timely manner
Perform platform user setup, configuration, and management
Create and maintain comprehensive documentation
Willingness to work under a flexible schedule (8am-12pm and 4pm-8pm) would be considered a plus
Key Responsibilities
The ideal candidate will have:
A degree in Computer Science or Engineering will be considered a plus
Good knowledge of Excel and SQL considered an asset
At least 1 year of work experience in a similar role
Any previous experience in the maritime industry will be considered an asset
Excellent communication, problem-solving and time management skills
Fluency in English, both written and verbal
Excellent organisational skills
Results-oriented mindset
What we offer
You will be part of a dynamic team focused on delivering results and continuous improvement while disrupting the industry, and will also receive:
Competitive remuneration package: Skill & experience-based salary and eligibility for additional employee benefits.
Health Package: Private health insurance coverage and mental health - therapist benefit
Paid leaves: emergency and medical leaves.
Learning and Development Package: Access to courses platform and eligibility for seminars, conferences and workshops
Remote Flexibility: Great office space in the heart of Athens with hybrid option.
We are a team of challenge-driven, team-spirited individuals that take great interest in new techniques and technologies. We love expressing our creativity in an impactful way and eventually shaping the direction of new product features! If you feel this is the right place for you, we are looking forward to meeting you!
At DeepSea, we are looking for people who share our values and are aligned with our mission. It is important to us to ensure that no-one who is eager and capable of contributing constructively to our team is excluded because of ethnic or social origin, gender or sexuality, age or family status, disability or medical conditions etc. Diversity is well-proven to be a vital characteristic of teams that succeed, so we do everything we can to make our environment welcoming and safe for everyone.
Data Privacy
The company ensures that the personal data of candidates is handled with care and in compliance with GDPR regulations. Your personal data will be stored securely and only for the duration necessary under the law. If the recruitment process is unsuccessful, your data will be retained for 5 (five) years to consider you for future opportunities. After this period, your data will be deleted or destroyed. In case you do not wish for the company to keep your CV and personal data, please send an email to [email protected].
