Job Description
Description
Junior Tech Support Analyst
Location - Wrexham, Wales
Permanent
Shift Pattern: 9am - 5pm
The Impact You Will Have in This Role:
We’re looking for an enthusiastic and motivated Junior Tech Support Analyst to join our growing technology team. This role is designed for individuals at the start of their career who want hands‑on experience across technical support, system operations, software tools, and technology delivery within a fast‑paced environment.
You’ll work closely with experienced technical teams, gaining exposure to a range of IT functions while developing your technical capability, problem‑solving skills, and understanding of real-world technology operations.
You will serve as the first point of contact for all clients, providing dedicated support and acting as the first level of escalation for production and integration / system configuration queries. Your role will involve cross-functional collaboration with Product, Integration, Support, Technology, Legal, and Compliance teams to ensure timely and effective resolution of client issues.
Requirements
The Role and Responsibilities
Provide 1st–line technical support for internal users, logging and resolving IT queries effectively.
Assist with hardware and software setup, configuration, maintenance, and troubleshooting.
Support the monitoring of systems, applications, and infrastructure to ensure smooth day‑to‑day operations.
Help diagnose and resolve issues related to laptops, networks, user access, applications, and security tools.
Work with senior team members on incident management, root‑cause analysis, and documentation.
Support project teams with technology rollouts, upgrades, and testing activities.
Maintain accurate records in ticketing and asset management systems.
Learn and contribute to automation, process improvements, and best practices across the tech team.
Collaborate with teams such as Security, Infrastructure, Product, and Service Delivery as part of your development.
Qualifications:
- Bachelor’s degree preferred or equivalent experience
Talents Needed for Success:
Excellent communication skills (oral and written) and customer service skills.
Strong analytical and problem-solving skills.
Derivatives and Securities background and/or analytical experience, plus previous experience in a client-service role beneficial
Good computer and MS Office skills especially work in Excel
Well organized, ability to prioritize, meet deadlines, identify process risks and red flags
How We Work:
Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.
This is a perm position located in Wrexham, UK with hybrid working. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks.
Who We Are:
Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.
To know more about Delta Capita and our culture click here: Working at DC - Delta Capita.
