Job Description
Company Description
Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.
Job Description
We are looking for a Technical Support Engineer who will be responsible to ensure the best service satisfaction to our customers.
We expect the Technical Support Specialist to:
- Work in 5-day schedule (with duties on-call for nights and weekends),
- Monitor financial systems using proprietary monitoring systems,
- Register and resolve service requests, incidents and problems,
- Assist to DevOps engineers, developers and QA engineers,
- Communicate with client and partner company representatives,
- Exchange knowledge with fellow colleagues.
Qualifications
Must-have skills:
- Experience with customer service,
- Basic UNIX/Linux training,
- Experience in Unix/Linux command line,
- Basic knowledge of shell script languages, AWK, Perl, etc.,
- Strong analysis, investigation and troubleshooting skills,
- Good command of written and spoken English language.
Nice-to-have skills:
- Work experience in Linux environment,
- Understanding of ITIL/DevOps processes and routines,
- Experience with SQL-like command language,
- Experience with Opensearch / ELK and Zabbix,
- Experience with trading/exchange/risk management software usage,
- Experience with Atlassian software (JIRA, Confluence, etc.),
- Knowledge of HashiCorp stack and K8S,
- Bachelor’s degree in Computer Science or a related field.
Additional Information
Care for the employees is one of Devexperts’ core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.
Flexibility benefits:
- Possibility of hybrid/remote work mode in Georgia,
- Flexible working hours.
Health and recreation benefits:
- 24 working days of paid vacation,
- Fully paid additional wellness days (3 days per year),
- FitPass (sport and related activities) access,
- Medical insurance - VIP package.
Facility benefits:
- Modern office with new equipment,
- PlayStation and table football in the office,
- Meals in the office.
Community benefits:
- Teambuilding activities,
- Corporate parties,
- Football club,
- Billiard club,
- Speakers’ club,
- Free admission to corporate external events,
- Possibility of joining conferences and professional fairs,
- Personal branding development support.
Professional training benefits:
- English language courses,
- Georgian language courses for foreign employees,
- Unlimited access to self-learning platforms,
- Certification opportunities,
- Mentorship Program.
Social benefits:
- Parental bonus,
- Referral bonus,
- Blood donation paid leave,
- Gifts for employees,
- Gifts for children,
- Free drinks and snacks.
