Job Description
Company Description
Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.
Job Description
We are looking for a Workday Support Analyst to act as a first point of contact for Workday users who require technical support. In this role, you will bring technical expertise to quickly assess situations, resolve issues or escalate them to a higher level of support, and monitor issues from start to resolution.
We expect the Workday Support Analyst to:
- Act as a first point of contact for users,
- Provide solutions to issues,
- Identify and diagnose issues and problems,
- Support problem identification,
- Categorise and record reported queries,
- Advise users on an appropriate course of action,
- Availability to work part-time (24 hours per week).
Qualifications
Must-have skills:
- 1-3 years’ experience as a technical support analyst,
- Technical knowledge of operating systems and infrastructure, networking basics, software, and applications,
- Proficiency with ticketing systems for tracking and managing user support requests,
- Prior Workday experience,
- High discretion and attention to detail,
- High level of communication,
- Strong analytical and problem-solving skills,
- Fluency in English,
- Experience in fintech or professional services is desirable.
Nice-to-have skills:
- Bachelor’s and/or Master’s degree in Computer Science or Information Technology
Additional Information
Care for the employees is one of Devexperts’ core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.
Work Regime Flexibility benefits:
- Possibility ofhybrid/remote work mode,
- Part-time (24 hours per week).
Health and recreation benefits:
- Fully paid additional wellness days (3 unwell days per year),
- Company Health Insurance,
Facility benefits:
- Modern office with new equipment.
Social benefits:
- Pension Scheme,
- Parental bonus,
- Referral bonus.
