Senior Business System Analyst

Job description

🟢 Are you in Latin America? Join us as we actively recruit in this location, offering a comfortable remote environment. Submit your CV in English, and we’ll get back to you!

We invite a technically advanced and motivated Senior System Analyst with extensive experience in designing and improving processes and technical solutions to join our team. You will help us build and maintain high-quality software serving the needs of a top multinational chain of coffeehouses with over 38,000 stores in 80 countries. You will work together with multiple teams on various cloud components that support day-to-day store operations.

🟩 W hat’s in it for you:

• Work with a globally recognized Fortune 500 company
• Help enhance and maintain a complex production system that features multiple In-Store and Above-Store components
• Join a team of skilled specialists with an incredible knowledge-sharing culture and a strong focus on team collaboration

✅ Is that you?

• 5+ years of relevant experience in a System Analyst role
• Strong technical background with hands-on production monitoring experience
• Experience analyzing, monitoring, and supporting complex production environments using tools like Splunk and PagerDuty
• Excellent soft skills, effective stakeholder management and cross-team collaboration with a proactive, results-driven approach
• Hands-on experience in developing roadmaps, managing priorities, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with a variety of stakeholders
• Strong prioritization and backlog management skills with experience using Agile tools (Jira, Confluence)
• Ability to interpret dashboard metrics to support data-informed decisions
• Demonstrated ability to work with design and engineering to deliver customer-facing features
• Release and deployment coordination experience
• Ability to read and understand programming languages (.NET, C#, JavaScript, Python) and SQL
• Experience with SaaS or cloud software architectures
• Understanding of API-first product development approach
• Upper-Intermediate English level

Desirable:

• Exposure to large-scale restaurant or retail tech systems
• Background in engineering or software development
• Experience working in international, multicultural environments

🧩 Key responsibilities and your contribution

In this role, you’ll contribute to production support efforts, guide system configuration and testing, and collaborate across teams to deliver effective, reliable solutions.

• Gather, analyze, and document requirements; support user story creation and backlog prioritization
• Apply LEAN techniques to optimize business process design
• Collaborate with engineering and SRE teams to guide system configuration, environment updates, and deployments
• Support data conversion by extracting, loading, and validating data
• Develop and review test plans, coordinate test environments, and validate results
• Assist in ²⁴⁄₇ critical system support through incident analysis and resolution
• Coordinate issue resolution with vendors and teams, ensuring clear communication
• Create and maintain system documentation and facilitate training
• Write and review ad-hoc queries for data analysis and reporting
• Support roadmap development and backlog management in collaboration with stakeholders and engineering teams

🎾 What’s working at Dev.Pro like?

Dev.Pro is a global company that’s been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone — no matter your background

🌐 We are 99.9% remote — you can work from anywhere in the world

🌴 Get 30 paid days off per year to use however you like — vacations, holidays, or personal time

✔️ 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child

⚡️ Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months

💵 We pay in U.S. dollars and cover all approved overtime

📓 Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events

Our next steps:

✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Internal interview — ✅ Client interview — ✅ Offer

Interested? Find out more:

📋How we work

💻 LinkedIn Page

📈 Our website

💻IG Page