Job Description
🟢 We’re expanding our team and opening new remote opportunities! Review the role expectations, share your resume in English, and our team will follow up shortly.
We invite a Site Reliability Engineer based in Chile to lead our new SRE support team. In this role, you’ll guide a group of engineers providing MDM platform support, cloud and user access management, monitoring, incident response, and root cause analysis to ensure the smooth operation of a modern mobile point-of-sale platform. You’ll collaborate with global teams, shape support processes, and help deliver a seamless experience for merchants and their customers.
🟩 What’s in it for you:
- Ensure reliable end-user operational support for a mobile POS platform used daily by businesses to securely accept and manage payments
- Lead and shape a new Cloud/SRE team, defining its vision, processes, and long-term operating model
- Advance your skills in strategic planning, process design, execution oversight, and global team collaboration
✅ Is that you?
- Upper-Intermediate English level
- 5+ years in cloud operations, platform support, or IT operations
- 2+ years leading technical support or SRE teams
- Strong operational support mindset (incident handling, user requests, escalation)
- Solid understanding of cloud technologies, monitoring, and observability tools
- Knowledge of incident management best practices and access management concepts
- Ability to break down complex problems into structured, actionable plans
- Strategic thinking to evaluate options, weigh tradeoffs, and design processes
- Experience collaborating with global, multi-time zone teams
- Effective communication with technical and non-technical stakeholders
Desirable:
- Experience leading MDM support teams (Esper, MobileIron, Workspace ONE)
- Familiarity with cloud platforms (Azure, GCP, AWS)
- Basic understanding of CI/CD pipelines, Docker, and Kubernetes
- Experience with onshore/offshore teams, ideally in the U.S. and India
- Experience in 24⁄7 or follow-the-sun operational models
- Strong analytical and documentation skills (process mapping, root cause analysis)
🧩 Key responsibilities and your contribution
In this role, you’ll oversee a Cloud/SRE support team, ensuring reliable operations, effective processes, and strong collaboration across global and cross-functional teams.
- Lead our Cloud/SRE Support team, providing coaching, prioritization, and oversight
- Drive team performance, ensuring high-quality support, SLA compliance, and continuous improvement
- Coordinate with India-based and cross-functional teams for alignment and 24⁄7 coverage
- Translate complex issues into actionable plans and scalable solutions
- Design and improve support processes and operational frameworks
- Identify gaps and risks, improving operations and team engagement
- Collaborate with cross-functional teams to define priorities and communicate progress, risks, and solutions
- Oversee execution across MDM operations, access management, monitoring, incidents, and RCA
- Maintain clear documentation, runbooks, and escalation procedures
- Promote best practices in reliability and customer-focused support
🎾 What’s working at Dev.Pro like?
Dev.Pro is a global company that’s been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone — no matter your background
🌐 We are 99.9% remote — you can work from anywhere in the world
🌴 Get 30 paid days off per year to use however you like — vacations, holidays, or personal time
✔️ 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child
⚡️ Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months
💵 We pay in U.S. dollars and cover all approved overtime
📓 Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events
Our next steps:
✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Internal interview — ✅ Client interview — ✅ Offer
Interested? Find out more:
📋How we work
💻 LinkedIn Page
📈 Our website
💻IG Page
