Senior People Operations Specialist

Job Description

Location requirement - Bulgaria (please read before applying)

This role is hybrid, based in Bulgaria, combining remote work with in-office collaboration. Applicants must reside in Bulgaria and have a valid right to work in the country. Dext does not provide visa or work permit sponsorship for this position.

Contract type: Fixed-term contract

This role is part of our ongoing investment in strengthening People Operations, supporting consistent and high-quality delivery across the employee lifecycle.

Employment is conditional upon verification of identity, residence, and right-to-work documentation in accordance with applicable Bulgarian legislation.

WE ARE DEXT!

Our suite of tools improves the productivity, profitability, and influence of accountants by giving them back their most valuable asset: time. This allows them to focus on delivering meaningful value to their clients.

Accountants and bookkeepers are the backbone of every successful business. For more than a decade we have supported them with technology that improves how businesses operate. Dext equips partners to address today’s challenges while preparing for what comes next.

More than 600,000 businesses use Dext, and our platform processes billions of documents every year. Artificial intelligence has been a core part of our product for years, and we are now expanding how we apply it across the company.

We take pride in our work ethic and values. We focus on quality, balanced ways of working, and pragmatic problem-solving.

Team, challenges & you

As a Senior People Operations Specialist, you will work closely with the People Partner Lead, supporting the delivery of People priorities across the organisation while partnering with managers and employees in a hybrid, remote-first environment.

You will oversee and continuously improve People Operations processes, ensuring they are efficient, compliant, and consistently delivered. The role combines operational ownership with cross-functional collaboration, contributing to the effective execution of People initiatives.

Role purpose

To deliver and continuously improve employee lifecycle processes, ensuring operational excellence, legal compliance, and a consistent employee experience, while supporting the delivery of People priorities through reliable and effective People Operations practices.

What you’ll do

Employee lifecycle & HR operations:

• Oversee the end-to-end employee lifecycle, ensuring accurate, compliant, and consistent execution of all processes
• Deliver employment documentation (contracts, annexes, letters) in line with Bulgarian labour legislation (LC)
• Ensure accuracy and integrity of employee data across HR systems (e.g. Hibob)
• Deliver HR processes aligned with local legal requirements and global standards

Onboarding & employee lifecycle delivery:

• Coordinate onboarding to ensure smooth and consistent execution for new hires
• Deliver and continuously improve induction practices from an operational perspective
• Provide operational HR support on employee lifecycle matters, working closely with the People Partner Lead to ensure consistent process delivery

Compliance & payroll:

• Ensure alignment with Bulgarian labour law, statutory requirements, and internal policies
• Coordinate employment documentation, including contract changes and required notifications
• Coordinate with accountants to support accurate payroll delivery, including variable inputs, absence data, and validation
• Oversee benefits administration and employee communication

Employee administration & absence:

• Coordinate leave and absence processes, including annual leave, sick leave, and statutory entitlements
• Ensure accurate tracking, documentation, and system updates in line with local requirements

Offboarding & documentation:

• Coordinate employee exits, ensuring compliant processes, complete documentation, and system accuracy
• Maintain consistency and completeness of employee records throughout the lifecycle

Projects & operational improvement:

• Drive improvements across People Operations processes, systems, and workflows
• Deliver and support HR initiatives through effective operational execution
• Coordinate engagement activities and internal People programmes from an operational perspective

What success looks like

• Consistent, accurate, and compliant execution of People Operations processes
• High-quality and reliable HR data and documentation
• Smooth delivery of employee lifecycle processes across all stages
• Strong operational alignment with People Partner priorities
• Continuous improvement of systems, workflows, and efficiency

Why we need this role

• Ensures reliable and compliant execution of People Operations processes
• Supports scalable delivery of People priorities in a growing organisation
• Strengthens operational consistency across employee lifecycle activities
• Enables effective partnership between People Operations and People Partnering

What we’re looking for

• Proven experience in People Operations / HR Operations
• Strong knowledge of Bulgarian employment legislation and practices
• Experience across the employee lifecycle, including payroll coordination and employee administration
• Familiarity with HR systems (e.g. Hibob or similar)
• Strong organisational and prioritisation skills
• Clear and effective communication skills
• High level of discretion when handling sensitive information
• Strong attention to detail and process accuracy
• Proactive and solution-oriented approach

Benefits

Here’s what you can look forward to:

• 25+1 days of paid time off (including a day off for your birthday)
• Fully remote working within Bulgaria
• Flexible working hours
• Additional health insurance and life insurance
• Health and well-being benefits (including Multisport card)
• Personal learning budget for professional development
• Volunteering days
• Supportive and collaborative working environment

Personal Data Protection

Dext Software Limited (or the relevant Dext entity acting as the employer) processes the personal data you provide as part of your application for the purposes of recruitment and candidate evaluation.

Processing is carried out in accordance with Regulation (EU) ²⁰¹⁶⁄₆₇₉ (General Data Protection Regulation) and the Bulgarian Personal Data Protection Act, and is based on Article 6(1)(b) GDPR (steps prior to entering into an employment contract) and, where applicable, Article 6(1)(f) GDPR (legitimate interests in managing recruitment processes).

Your personal data will be accessible only to authorised employees involved in the recruitment process and will be retained only for the period necessary to complete the recruitment process, unless you provide consent for it to be retained for consideration in future opportunities at Dext.

You have the right to access, rectify, erase, or restrict the processing of your personal data, and to withdraw your consent for future processing at any time. You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection.

For more information about how we process personal data, please refer to our Privacy Policy on the Dext website.