Job Description
We are Route
Buying stuff online can get messy once you hit that “order” button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That’s why we created the Route — to make the post-purchase experience for consumers like you, and the brands you love, as seamless as possible.
Route is on a mission to connect the world’s commerce. Through our network of millions of Route App users and thousands of merchants, we’re making it easier than ever for consumers to track, insure, and discover their favorite products in one place — which connects the world’s best direct-to-consumer brands to happy, repeat customers.
Since Route launched in 2018, we’ve been on a journey to build innovative products that empower our customers, all while fostering a people-first, values-driven company culture. We’re looking for talented people across the ecommerce space to join us on the next steps of this adventure.
Don’t just take our word for it! Discover what life at Route has to offer.
The team
Joining Route’s RevOps team means joining a group of curious, driven operators who believe the future of revenue operations is being written right now, and we intend to write it. We pair a people first culture with a relentless commitment to AI innovation, using tools like Claude to eliminate friction, move faster, and make smarter decisions across the entire Revenue motion. We don’t just adopt new technology; we find ways to make it work harder than anyone thought possible.
The opportunity
As a Revenue Operations Sr. Specialist, you’ll own and operate critical GTM processes across systems, reporting, and sales compensation. You’ll manage multi-step workflows that span multiple stakeholders, translate business needs into technical requirements, and deliver high-quality work with minimal oversight. This is a high-impact, high-visibility role where you’ll proactively identify issues before they become business risks and help keep our revenue engine running smoothly.
What you’ll do
- Run multi-step, cross-functional workflows such as forecast hygiene, WBR prep, and compensation processing
- Own and administer sales compensation programs, including plan design support, attainment tracking, target management, and payout calculations in our compensation platform, such as Salesforce Spiff.
- Scope small-to-medium projects with clear requirements and timelines, from tool fixes and process changes to analytics updates
- Translate business needs into accurate technical requirements within our GTM tech stack and BI tools
- Design and maintain dashboards, reporting packages, and automated workflows with minimal oversight
- Proactively identify system or process issues before they escalate into business risks
- Partner with cross-functional stakeholders (Sales, Finance, CS, Marketing) to align on expectations and deliverables
- Communicate tradeoffs, risks, and timelines proactively to managers and stakeholders
- Partner with Enablement to create training materials and documentation that are adopted across teams
- Perform root-cause analysis across multiple components — data, process, and system logic
- Assist peers in systems outside your direct ownership when needed
What we’re looking for
- 3 to 5 years of experience in Revenue Operations, Sales Operations, or a related GTM operations role
- Hands on experience with sales compensation, including plan management, quota setting, attainment reporting, and commissions
- Experience with compensation tools such as CaptivateIQ, Spiff, Xactly, or similar
- Strong Salesforce experience, including object relationships, workflows, validation rules, and dashboards
- Experience with BI tools such as Looker or Tableau for reporting and insights
- Strong understanding of GTM workflows including routing, quote to cash, forecasting, renewals, and cross functional handoffs
- Ability to identify operational gaps, connect data across systems, and understand downstream impacts of changes
- Clear and effective communicator who can collaborate cross functionally, bring structure to ambiguity, and deliver high quality work
Equal opportunity for all
Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Total Rewards
We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.
Pay Transparency
Salary for this role: $132,000 - $140,000
The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.
