Job Description
Distinguished is a leading national insurance Program Manager providing specialized insurance programs to brokers and agents with specific expertise in Real Estate, Community Associations, Hospitality, Fine Art/Collectibles, Restaurants, Inland Marine, Executive Lines and Construction Professionals & Environmental. Distinguished partners with a select group of highly rated insurance companies to provide exclusive programs to our national network of 4,000 agencies and brokerages. You will have an opportunity to work with an energetic, passionate team that is committed to growth by helping our customers grow their business and building a best-in-class system, as well as a great place to work.
The Administrative Underwriter Assistant supports a team of Underwriters in our Community Associations department which serves a variety of associations such as Condo, HOAs, and Co-Ops.
One of your primary responsibilities will be to work in a customer service-like capacity as the first point of contact for phone calls and emails from hundreds of insurance brokers in our network. You will also support the needs of our team’s Underwriters as it relates to their production and servicing of accounts. This includes gathering information from brokers, triaging email correspondence and many other administrative and commercial insurance-related tasks. If you are dedicated to delivering a world-class customer experience and looking for an opportunity to launch your career in commercial insurance, we encourage you to continue reading to learn more and decide if this is the right fit for you.
RESPONSIBILITIES
- Provide administrative assistance to others by communicating with internal and external customers on routine matters.
- Process endorsements, cancellations, declinations and assist with responses to brokers based on information provided by Underwriters.
- Resolve and triage incoming phone calls from brokers, banks and finance companies, and answer routine questions and inquiries that you have been trained to respond to.
- Coordinate and track ongoing service requests from brokers including endorsements, requests for policy information, certificates of insurance and other data.
- Bind insurance policies in appropriate systems and issue binders/invoices to brokers.
- Serve as back-up support to other team members on an as needed basis.
- Performs data entry.
- Maintain diligent record keeping of the disposition of inbound inquiries.
- Other duties as assigned.
SKILLS & QUALIFICATIONS
- Bachelor’s degree or equivalent combination of education and experience
- Professional customer service experience in an office or call center environment.
- Aptitude for computer based work; ability to achieve technical skills with Distinguished’s software applications as well as Office 365.
- Detail oriented, and strong organizational skills including time-management and the ability to prioritize amongst various duties/requests.
- Strong verbal and written communication skills including phone skills.
- Good judgement, common sense, and decision making abilities.
- Ability to anticipate and creatively solve problems.
- Ability to develop working relationships with both internal and external customers. High level of interpersonal skills to deal effectively with retail insurance brokers and co-workers.
- Ability to work under pressure, meet deadlines, and comfortably adapt to change.
- NY Property and Casualty insurance license (12 months preparation time permitted)
LOCATION
- This is a hybrid role that reports to our NYC - Midtown Manhattan office with flexible work from home options available.
COMPENSATION AND PERKS
- $50,000 base salary plus yearly cash bonus. Salary commensurate with knowledge, skills, experience, and geographic location.
- Summer Fridays (Leave at 2:00PM all Fridays from Memorial Day to Labor Day).
- Great healthcare coverage including Medical, Vision, and Dental.
- 401k with 4% company match. Immediately 100% vested.
- Life, disability and supplemental insurance.
- Growth and development opportunities.
- Wellness Benefits including an Employee Assistance Program, Telemedicine, and Peloton App Digital Membership for 1 year (or if you have Peloton equipment, receive a 4-month waiver
- Work/Life Balance with generous time off policy including PTO and paid holidays, Summer Hours, Dependent Daycare flexible spending account, paid parental (primary or secondary caregiver) leave, a commuter account, and a sabbatical every 7 years.
CORE VALUES
Our Core Values define our business. At Distinguished Programs you will achieve goals focused in the best interest of our customer. INTEGRITY plays a crucial role in the way Distinguished does business. INNOVATION enables us to remain an industry trendsetter. You will be involved in projects that advance our products, processes, and people! You will collaborate with leaders in the organization and build RELATIONSHIPS with your colleagues, carriers and customers. Capitalize on your interests and strengths to drive an enrichment focused path allowing your determination to launch your career in an industry of endless opportunities. Bring your passion to the work you do, the people you impact and the success we ACHIEVE together. Acceptance and appreciation for diversity and inclusion are at our core.
#LI-Hybrid
We do not accept unsolicited resumes from external recruiting firms or agencies.
Distinguished Programs, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
All your information will be kept confidential according to EEO guidelines.
