Job description
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
As our Technical Operations Specialist you will join our Payins operations team. This role is crucial in ensuring the reliability, performance, and scalability of our global payments infrastructure.
You’ll operate at the intersection of technical operations, automation, and data, contributing to uptime, latency, alerting, incident management, and innovation analysis. You’ll collaborate with local and global stakeholders, serve as a bridge to IT and Engineering, and help drive continuous improvement through data insights, systems monitoring, and AI-driven automation
What will I be doing?
- Deliver technical and operational support to global operations teams, with a strong focus on data analysis, automation, and continuous improvement initiatives.
- Design, build, and maintain internal tools and solutions to optimize workflows—including dashboards, automated reports, and system integrations.
- Analyze processes to identify inefficiencies, bottlenecks, and areas for optimization or automation.
- Partner with cross-functional teams to develop and implement scalable operational solutions.
- Support the global rollout of new processes by ensuring robust technical and operational enablement is in place.
What skills do I need?
- Educational background in Engineering, Systems, Data Analysis, or a related technical field—or equivalent practical experience.
- 7+ years of experience in technical roles, ideally within tech, startups, or fintech environments.
- Fluent English (written and spoken) is essential, as this role collaborates closely with global stakeholders.
- Strong command of SQL and data modeling for deep analysis and reporting.
- Proficiency with BI tools (e.g., AWS Quicksight, Athena) and automation platforms (e.g., Zapier, Make).
- Solid skills in scripting using Python or JavaScript, and advanced use of spreadsheets.
- Comfortable working under tight deadlines in fast-paced, evolving environments.
- Exceptional analytical thinking, with the ability to draw insights and inform decision-making through data.
- Strong communication, collaboration, and a proactive mindset, with a clear sense of ownership and curiosity to drive improvements.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you’ll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
