Job description
Revenue Operations and Pricing Manager
ABOUT DOXIM
Doxim is a global leader in customer communications management, payments and engagement technology, helping highly regulated organizations connect more effectively with the people they serve. With operations across the United States, Canada, the United Kingdom, and South Africa, we support mission-critical communications at scale and with confidence.
Founded in 2000 as a digital-first company, Doxim has been at the forefront of digital transformation for regulated industries for over two decades. Our growth has been both organic and intentional - expanding our capabilities through thoughtful acquisitions while staying true to our core values and expertise.
Today, we proudly partner with more than 1,500 clients worldwide. Through our software and managed services, we empower organizations to strengthen engagement across the entire customer lifecycle, driving meaningful digitization, improving operational efficiency, and delivering exceptional customer experiences. At Doxim, your work directly contributes to solving complex challenges for organizations that truly matter.
OUR VALUES
- Data Management
- Operational Excellence
- Managed Service
ABOUT THE ROLE
The Revenue Operations and Pricing Manager is responsible for aligning and optimizing sales, customer success, professional services, operations, and finance operations to drive predictable revenue growth for our Customer Communications Management (CCM) solutions. This role supports the development, implementation, and optimization of pricing strategies for customer communications management (CCM) solutions, including print, digital, omnichannel, data-driven communication services and payments. This role focuses on data analysis, cost modeling, deal support, and margin optimization to ensure competitive, profitable, and scalable pricing for enterprise and mid-market clients.
The ideal candidate has experience supporting B2B SaaS or enterprise technology solutions or Enterprise Transactional Document Service Providers (Print and Digital Channels), understands complex deal structures, and can translate customer communication workflows into measurable revenue outcomes.
Where you will make an impact
Revenue Systems & Process Optimization
- Own and optimize the end-to-end revenue operations framework across sales, customer success, professional services, operations, and finance operations.
- Design and maintain scalable processes for lead management, opportunity management, forecasting, renewals, and upsells.
- Ensure CRM and revenue tech stack (e.g., Salesforce, billing systems) accurately reflect CCM product offerings and pricing models.
- Support complex pricing structures common to CCM (usage-based, volume-based, contract, and hybrid models).
Data, Reporting & Forecasting
- Build and maintain dashboards and reports that track ARR/MRR, Forecasted MRR from ARR Activations, and usage trends (e.g., mail pieces, sheets, impressions).
- Deliver accurate revenue forecasts and performance insights to executive leadership.
- Ensure data integrity and consistency across systems and reporting tools.
Pricing & Financial Analysis
- Develop and maintain pricing models for CCM products and services (print, mail, digital delivery, composition, archiving, analytics, payments, and managed services)
- Analyze cost drivers such as volume, paper, postage, data processing, technology, and labor
- Evaluate deal profitability, margins, and pricing scenarios for new and existing customers
- Support contract renewals, pricing adjustments, and custom client proposals
- Partner with Sales, Account Management, and Solutions teams to provide pricing guidance and deal structures
- Prepare pricing recommendations for RFPs, bids, and proposals
- Conduct win/loss and price sensitivity analysis to improve competitive positioning
- Ensure pricing aligns with customer value, market trends, and company objectives
Continuous Improvement & Scale
- Identify process gaps, inefficiencies, and automation opportunities.
- Support growth initiatives and revenue forecasting such as new product launches, market expansion, and pricing changes.
- Maintain pricing tools, templates, and documentation
- Ensure pricing compliance with internal policies and approval workflows
- Support automation and continuous improvement of pricing processes
WHAT YOU BRING
- Experience in Customer Communications Management and/or Transactional Document Communications (print & digital channels).
- Familiarity with usage-based or consumption-driven pricing models.
- Experience with transactional billing based on volumes.
- Strategic and systems-oriented thinker
- Pricing strategy and financial modeling
- Data analysis and problem-solving
- Detail-oriented with strong data discipline
- Excellent communication and stakeholder management skills
- Ability to thrive in a fast-growing, evolving environment
Success Metrics
- Forecast accuracy and pipeline visibility
- Revenue growth, retention, and expansion rates
- Sales cycle efficiency and deal velocity
- Data accuracy and system adoption
- Cross-functional satisfaction and operational effectiveness
WHAT YOU GET
- Work Environment That Suits You: Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.
- Benefits That Fit: As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.
- Growth That Excites: We are passionate about nurturing talent from within so this won’t be just a job – it will be a journey.
- Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.
- Refer & Reap the Rewards: Love working at Doxim? When you refer talented people to join us, you’ll earn a bonus through our Employee Referral Program. Great people know great people!
Thank you for your interest in Doxim! Due to the volume of applications we receive, only selected candidates will be contacted.
Be aware of suspicious recruitment activity during your job search. Doxim will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied directly to one of our open roles. When interviewing for a position, the candidate experience will include live interaction, such as a video call or in-person interview, with a Doxim Talent Acquisition team member and/or company employee(s). We will never ask for any money or payments from applicants at any point in the hiring process. We will only reach out from a doxim.com email address; no other email addresses will be used. Remain vigilant and if you think you are a victim of an employment scam, please contact your local law enforcement agency.
