Job Description
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 35 markets and more than 15 retail stores across Europe.
Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.
It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.
Ready to awaken your best with us?
About The Role:
We are seeking a dynamic and detail-oriented Logistics Manager to oversee and optimize both our delivery (last-mile) and returns (reverse logistics) operations across our Southern Europe Cluster, covering Portugal, Spain and Italy.
You will report directly to the Senior Team Lead for Warehouse to Delivery for Southern Europe, while working closely with cross-functional teams including S&OP, Transportation, Network Management, Customer Excellence, and Tech & Engineering.
What You’ll Do:
Own and optimize end-to-end logistics flows (delivery and returns), ensuring seamless execution from warehouse to customer and back, with high service reliability, operational efficiency, and consistent customer experience.
Manage and improve logistics partner performance across delivery and reverse flows, ensuring SLA compliance, strong relationships, cost efficiency, and continuous performance improvements through data-driven actions.
Lead operational planning and execution, including routing, capacity planning, and partner allocation, ensuring readiness for demand variability and peak periods across both delivery and return operations.
Identify and resolve operational issues across delivery and returns, including delays, failed pickups, damages, and complaints, driving root cause analysis, and implementing scalable corrective actions.
Define, monitor, and improve KPIs such as OTIF, ROTIF, Delivery Time, and CSAT, ensuring alignment with business targets and continuous optimization.
Collaborate with internal stakeholders including S&OP, Network Management, Customer Excellence, and Tech to align priorities, support launches, and drive process improvements across the logistics ecosystem.
Drive automation and process optimization initiatives in collaboration with Tech & Engineering, reducing manual effort, improving scalability, and enhancing visibility across logistics operations.
Who We’re Looking For:
A degree in Business Administration, Supply Chain, Economics, Engineering, or related fields.
3+ years of experience in Delivery, Transportation and Logistics Management within FMCG, E-commerce, or Retail.
Strong analytical and problem-solving skills with a continuous improvement mindset.
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Excellent communication and stakeholder management skills.
Fluent in English (mandatory). Spanish or Italian fluency is an advantage.
What We offer:
The opportunity to create real impact, take ownership and accountability, and drive meaningful change.
Continuous learning and development through hands-on experience, mentoring, formal training, and access to tools such as our Learning Hub and Nilo.
A collaborative community of smart, driven people where you learn, contribute, and connect, every day and through team events.
A global environment, working daily with diverse perspectives across 4 offices and 70+ nationalities.
Private Health Insurance and24vacations days per year, with 1 extra day per year worked (until a limit of 29 days per year).
A flexible hybrid setup with up to 22 remote days per quarter.
A modern, pet-friendly office in Parque das Nações, Lisbon.
Become an Emmie
We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.
We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.
