Job description
Managing pricing and rebates shouldn’t be a hassle. Enable’s intelligent platform is built for the speed of today’s market, eliminating disconnects between pricing strategy and rebate execution. We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization, and simplified rebate management.
After securing $291M in Series A-D funding and acquiring Flintfox in 2025, Enable is positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier professionals committed to reshaping the industry.
Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey.
As a Senior Manager, Customer Advocacy, you will be responsible for elevating our customer voice and strengthening our existing programs into must-join experiences. You’ll take ownership of our Customer Advisory Board (CAB), customer awards, user groups, and reference engine, turning customer success into market momentum and customer champions into our strongest differentiator.
Duties and Responsibilities
- Design, lead, and evolve the Customer Advisory Board into a high-value forum that delivers strategic value to top customers and drives actionable business insights.
- Manage customer awards that highlight innovation, leadership, and measurable impact.
- Build and scale user groups that create meaningful customer-to-customer connection.
- Lead a strong reference and storytelling program including case studies, testimonials, videos, and reviews.
- Partner with Customer Success, Sales, Product Management, Value Consulting and Marketing to identify advocates and amplify customer success.
- Translate customer outcomes into compelling, ROI-backed stories that influence the market and support expansion.
Knowledge, Skills, and Abilities
- Exceptional storytelling, communication, and collaboration skills with the ability to influence stakeholders across Customer Success, Sales, Product Management, and Marketing.
- Executive presence and the ability to facilitate high-value customer conversations.
Required Education and Experience
- 7 to 10+ years in Customer Advocacy, Customer Marketing, or related SaaS roles.
- Proven experience running or elevating advocacy programs including CABs, user groups, awards, or reference programs.
- Experience creating ROI-focused content and turning complex product value into clear customer messaging.
- Travel up to 20%
Total Rewards:
At Enable, we’re committed to your professional growth. During the interview process, we will explore your experience, expertise, and role scope. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity.
Salary/Total Cash Compensation (TCC) is just one component of Enable’s Total Rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:
Unlimited Paid Time Off: Flexible PTO policy based on trust, balancing personal time and business needs
Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being
Comprehensive Insurance: Health and life coverage for you and your family
Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance
Equity Program: Benefit from our equity program with additional options tied to tenure and performance
Career Growth: Explore new opportunities with our internal mobility program
Additional Perks:
Learning & Development: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights
According to LinkedIn’s Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications.
Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.
We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know. Enable International participates in the E-Verify program in certain locations, as required by law. Learn more about E-Verify and your Right to Work.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
