Job Description
Technical Scrum Master & Program Manager – Enterprise Platform
Consulting Role | 100% Remote (U.S.) | Supports EST Work Hours
Overview
We are seeking a Technical Scrum Master & Program Manager to support delivery for a large-scale enterprise platform supporting multiple product teams. This consulting role blends hands-on Scrum leadership with program delivery tracking and sprint analytics to create strong transparency across product, engineering, testing, and operations teams.
You will help design and run a lightweight, effective agile process that captures work, drives accountability, and surfaces delivery timelines while keeping process overhead low and teams focused on execution.
This platform supports a large developer ecosystem, and this role ensures inbound requests are captured, prioritized, delivered, and documented as part of a complete delivery lifecycle.
Key Responsibilities
Agile Delivery & Scrum Execution
Capture and triage inbound work in JIRA
Translate priorities into actionable sprint plans
Lead stand-ups focused on removing blockers
Ensure teams execute work through properly defined tickets
Track sprint throughput and delivery trends
Surface and resolve delivery impediments quickly
Promote automation and efficient ways of working
JIRA Process & Workflow Design
Maintain scalable JIRA structures and releasable Epics
Ensure Epics include complete delivery scope
Build filters and dashboards to highlight delivery priorities
Implement JIRA automation to streamline workflows
Enable visibility into technical debt and delivery gaps
Program Delivery & Transparency
Provide delivery timeline visibility across design, development, testing, and release
Maintain clear reporting of features, milestones, and status
Align sprint execution with product roadmaps
Ensure documentation is delivered alongside features
Delivery Insights & Optimization
Build dashboards to monitor delivery health and trends
Ensure sustainable workload distribution
Provide visibility from concept through release
Required Qualifications
2+ years in Scrum Master, agile delivery, or program management roles
Experience supporting technical software teams
Strong JIRA expertise including workflows, automation, and reporting
Ability to translate prioritization discussions into execution plans
Experience balancing competing delivery priorities
Strong analytical and process optimization mindset
Preferred Qualifications
Experience in enterprise software or regulated environments
Familiarity with AI or platform-based product ecosystems
Experience with delivery metrics and sprint analytics
Knowledge of software release and deployment cycles
Scrum or project certifications are helpful but not required.
What Success Looks Like
Teams consistently meet achievable delivery timelines
Delivery processes remain lightweight and efficient
Documentation ships with features
Technical debt and delivery risks are visible
Other teams adopt delivery practices as best-in-class
This is a consulting engagement, fully remote within the U.S., supporting teams operating in Eastern Time work hours.
