Job Description
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
At Envoy Global, our international footprint is expanding rapidly—and we’re just getting started! We’re looking for a detail oriented and client-focused Immigration Case Manager to join our growing team. Based in Singapore, this role is integral to managing and coordinating immigration applications across regions, ensuring compliance with internal protocols and client expectations..
What You’ll Do as our Case Manager
- Communicate with Foreign National (FN) and clients’ HR team, setting the right expectations and timelines
- Adhere to clients’ agreed protocols and Service Level Agreements (SLA)
- Adhere to Envoy’s case management SOP, ensuring the effective maintenance of client and internal records via use of the case management system and other internal systems
- Prepare/draft applications
- Collaborate and work closely with Third Party Vendors (TPV) on various aspects of work authorization and other immigration matters
- Ensure assessments are completed in accordance with SOP
- Sign off on cases closed by Global Administrator including expiry tracking in accordance with SOP
- Attend and participate in client calls as needed
- Communicate with immigration authorities to clarify guidance notes/request application update and/or escalate applications when immigration authorities fails to meet its processing standard/withdraw applications and/or request refund of government fees
What We’re Looking For : S kills, experience, attributes, and qualifications
- Ability to interact and communicate clearly and effectively
- Ability to work independently and take ownership of relevant tasks
- Ability to work under pressure and tight deadlines
- Excellent time management, and organizational skills
- Attention to detail Capacity to prioritize, manage and execute multiple tasks and cases
- Strong proficiency with MS Office Suite
- Oral and written proficiency in English Knowledge of other languages is desirable but not essential
- Two to Four years of immigration experience managing Singapore immigration cases as well as other Asia Pacific countries;
- Bachelor’s Degree or above
Why Envoy Global
- Work with globally recognized corporate clients
- Collaborative, people-first culture
- Flexible Remote Work Environment [Singapore / Hong Kong]
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