Job Description
Description
About us
Over the last 18 years, we have helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across various payment products. From travel money to transfers, currency hedging, to expense management, we are focused on a single goal of making it easy for our customers to manage and move their money.
As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service. We’re doing this by hiring exceptional people and are now looking for a Publicity & Communications Manager to join our team.
Within our offices in London, Chester and Europe, you will be joining one of Europe’s leading Embedded Finance and Payments providers. You will join a very close-knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers’ needs. United, by one thing, making money management straightforward and cost-effective for our customers.
About the role
Reporting to the Marketing Operations Director, this role owns the planning, delivery, tracking, reporting and automation of prospect and client communications in web, email and in-app spanning everything from prospect engagement and lead nurturing down to downstream client operational communications.
The role interfaces directly with Revenue operations, Enablement, Product Marketing, Sales, Account Management and Partnerships in helping build prospect and client advocacy and deal flow.
About you
We believe that certain skills are essential in order to be successful in this role and these are detailed below. You may not have all the other skills we have outlined as desirable, we understand that and will still welcome your application. We will carry out individual interviews for shortlisted candidates and assess who is best suited for the role after we have discussed everything with you.
Responsibilities
Journey design mapping of key journeys from prospect to client engagement from top of funnel down and past conversion
Testing and optimisation of messaging for greater engagement
Planning, design and production of emails
Incident management and migration communications
Prospect lead nurturing
Partners (Stakeholders)
Sales Enablement/ Revenue Operations and Sales
Product Marketing
Partner Managers
Skills
Design thinking led journey mapping
Super cross functional collaborator
Creative production coordination - planning to production to reporting
Technically capable to run own production eg design, test, produce
Process minded but delivery driven
Being an excellent collaborator
Being able to work under pressure to deadlines
Experience dealing with large data sets
Experience working on large cross functional projects
A role model for our values:
Make it happen
Succeed together
Be the customer
Go beyond
Our investment in you
We welcome people into Equals and desire to grow and develop our talented teams. We believe in teamwork and celebrating our successes. We strive to embrace our values. We want to put you in the driving seat of your career and achieve your full potential through growth opportunities and developmental support. When you join Equals, we aim to help you to get more out of your career.
We will also offer you the following benefits;
Benefits
A competitive salary benchmarked against a peer group.
28 days holiday per year + your birthday off
Opportunities for progression, development and learning new skills - £250 towards the cost of learning & development.
Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere
GetActive with Aviva - Health and Wellbeing discounts on services and products
Interbank currency rates on travel money and international transfers.
Bupa Private Healthcare
Free Eye Test and £50 up to the cost of glasses
EAP Service - Mental Health Services
Life Assurance Policy - x4 annual salary
Contributory pension scheme
Cycle to Work Scheme
Season Ticket Loans
Enhanced Parental Policies
Complimentary tea, coffee, soft drinks and fruit
We operate a hybrid working arrangement where possible
Where possible we offer the opportunity to work flexibly and the opportunity to balance some remote working with time in the office collaborating, taking part in events and developing the social connections that make working with us rewarding.
Equals strives to create a workplace where we can all be ourselves. We believe in inclusion, equality and the power of diversity, so you’ll be encouraged to bring your unique perspectives and experiences and help us understand what you need to do your best work.
