Job description
Description
We are a technology company that started its journey in 2008. Our main headquarters is located in the picturesque city of Poznań, nestled by the beautiful Malta lake. For more than 17 years, we have been assisting companies in developing and implementing innovative fintech solutions. Leveraging our expertise in areas such as blockchain, online payments, and more, our clients can invent and develop cutting-edge solutions and services that keep them at the forefront of innovation.
IT SUPPORT INTERN (part-time, 80 h/month)
UZ: PLN 32 gross / hour
LOCATION: POZNAN, POLAND
*We offer a hybrid work model, allowing you to balance office presence with remote work. However, it’s important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication.
Requirements
Key Duties and Requirements: A Roadmap to Your Professional Success 🚀
Your Mission: To be the first line of defense for our employees’ technical issues and ensure the physical flow of IT assets runs smoothly. You will work closely with and report to the IT & Security Lead, who will mentor you and provide procedures to follow.
Scope of responsibilities:
L1 User Support
Acting as the first point of contact for employees regarding IT issues
Troubleshooting basic hardware and software problems
Provide support to the administrative department
Escalating complex issues to the IT & Security Lead based on defined criteria
Collaborate with other teams to ensure seamless IT operations
Onboarding & Offboarding Execution:
Preparing workstations and phones for new hires
Creating and maintaining user accounts based on procedures
Handling equipment returns and data wiping for departing employees
Asset Management & Logistics:
Physical handling of IT hardware
Keeping the inventory 100% up-to-date
Performing physical inventory checks in the office
Documentation & Maintenance
Writing simple “How-to” guides for users
Performing routine maintenance tasks
Here’s a set of skills we require:
Knowledge of MacOS/Windows
IT hardware knowledge
Troubleshoot problems with systems and programs
Communicative proficiency in English
Very good command of the Polish language
Nice to have:
Knowledge of cybersecurity concepts
Basic understanding of computer networks
Familiarity with Jira and other task management tools to efficiently organize and track project tasks
Ability to navigate and leverage the features of Google Workspace for collaborative work, communication and document management
Prior experience working with Apple devices and hardware
Career Advancement at Your Fingertips: Explore Opportunities with Us 🔥
By joining us you will get:
Flexible working hours and the possibility to work remotely
Private medical healthcare offered by Luxmed
Benefit System - MultiSport Card
An inspiring, modern workplace with a great atmosphere based on the nordic working culture
Recommendation program - bonus equal to 50% salary of the newly hired employee
Our main office in Poznan (Poland):
In-house gym
Underground parking for bicycles, and scooters, including electric chargers
Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals
Espeo Day: regular lunch or breakfast & office integration
We are animal friendly
Navigating the Hiring Process: What does the recruitment process for that position look like? 🍀
HR Screening with Talent Acquisition Specialist (15 min)
Technical Interview with Office IT Administrator (60 min)
Interview with Hiring Manager(15 min)
Job Offer
