Job Description
About Euromonitor International
Euromonitor International is a leading independent market research provider, delivering strategic insights on industries, companies, economies and consumers globally. Our Partnerships team works with Euromonitor’s largest, most long-standing strategic global clients helping them unlock the full value of our data to maximise ROI through our insights and platforms, supporting high‑impact decision making.
About the Role
We are looking for an enthusiastic Client Success Executive (CSE) to join the Partnerships team on a 12‑month fixed‑term contract (maternity cover). This is a fantastic opportunity to work with our top accounts for whom Euromonitor is a trusted/key growth partner. This role is ideal for someone who thrives in a client‑facing environment, enjoys problem‑solving, and is motivated by helping global businesses get maximum value from their Euromonitor subscription.
As a CSE, you will work closely with some of our Senior Partnership Leads in driving adoption, engagement and usage of Passport and other Euromonitor solutions (such as Consulting) across operating across a wide array of industries. Your work will directly contribute towards retention, growth, and long-term value creation across these key partnerships.
Key Responsibilities
Client Engagement & Adoption:
- Client centric ensuring they gain maximum value from their Passport licence through effective onboarding, training and ongoing usage support.
- Proactively drive adoption by identifying new users, understanding their workflows and recommending relevant tools and capabilities. Tailoring demonstrations to their specific projects/data needs and understanding their key milestones.
- Deliver regular engagement activities (training sessions group, 1:1), collecting value stories, usage reviews, platform walkthroughs) to deepen understanding and encourage consistent usage by pointing users to relevant content.
Partnership Support:
- Collaborate with Partnership Leads on strategic account plans, driving wider engagement objectives and helping implement client‑specific initiatives.
- Understand client organisational structures for effective stakeholder management and to help expand reach and usage across functions, regions and stakeholder groups.
- Surface insights, usage patterns and opportunities that help strengthen the overall partnership strategy to support retention.
Client Support & Query Management:
- Respond effectively to research, methodology, platform or data queries, coordinating with Research, Technical Support and Product teams as needed to ensure timely and accurate responses ahead of client deadlines.
- Ensure clients receive timely, accurate and actionable support, enhancing their overall experience and confidence in our solutions.
Data, Processes & Internal Collaboration:
- Maintain accurate records in CRM systems, ensuring user data, activities and engagement plans are consistently updated.
- Collaborate with internal teams (Research, Product, Consulting, Technical Support) to ensure client issues or opportunities are resolved effectively.
Skills & Competencies
- Client-centric with strong relationship builder (internally and externally) with excellent questioning, listening and communication skills.
- Confident interacting with stakeholders across multiple levels and functions
- Highly organised, able to juggle between multiple clients, tasks and priorities with strong time‑management.
- Skilled at virtual and in‑person presentations and product demonstrations.
- Familiarity with CRM tools (e.g., Salesforce) preferred
- Knowledge/experience in of CPG industry dynamics or interest in consumer markets is a plus.
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