Job description
About FareHarbor
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.
With over 23,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.
Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.
FareHarbor Core Values:
- Think Client First
- We Are One ‘Ohana
- Be Curious and Learn
- Own It.
- Act With Integrity
- Embrace the Challenge
Why FareHarbor?
Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.
And since day one, we’ve known that our real success lies in our people—the Ohana.
With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.
From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.
About the Role
As a Commercial Enablement Specialist, you’ll be at the heart of developing employees across APAC’s commercial departments—Account Management and Onboarding. Your role is to elevate team success by analyzing skills gaps, refining employee development materials on topics (soft skills, FH functionality, etc.) in support of commercial objectives, developing employee development curriculums for commercial teams, crafting dynamic learning content, and delivering new hire onboarding as needed.
Not only will you collaborate directly with departmental managers and Commercial Enablement Lead, but your engagement with the commercial teams and inter-departmental trainers will be central to your role. You’ll create tailored training programs and targeted training content that further align with departmental objectives and company goals and your focus on nurturing employees throughout their journey will be instrumental in their growth. You’ll focus both on specific functional areas and broader soft and hard skills.
If you are ready to take on a role that expands your training and employee development expertise, FareHarbor knowledge, showcases your ability to strategize impactful learning initiatives, and drives the development of APAC’s commercial teams, we encourage you to apply.
Your role will be a cornerstone in shaping the key development opportunities of our commercial teams, fostering growth, and contributing to the dynamic journey of continuous growth and learning.
What you’ll do here:
New Hire Onboarding:
Lead the facilitation of technical dashboard training and onboarding for new FareHarbor hires beginning on day 4 and continuing throughout the cycle of the department-specific training program. This role is responsible for delivering, executing, and continuously refining technical training in alignment with department managers to ensure accuracy, consistency, and relevance.
Core Focus: Execute department-specific new hire development that integrates foundational product functionality with essential departmental concepts, ensuring each new hire receives relevant, role-appropriate training.
Ongoing Employee Development: Complete ownership of the Account Management and Onboarding employee continuous learning and development in APAC. In doing so, you will create role specific training materials ranging from new hires to tenured employees across AM and OB. Additionally, you will collaborate with managers and Commercial Enablement Lead to create and expand employee skill development and implement developmental curriculums for respective teams, defining clear measures of success and continually tracking efficiency against them.
Content Management:
Creating and updating a library of educational materials including facilitator guides, slide decks, and other training materials across new hire onboarding and commercial team training. Ensuring all commercial training materials are current and recurring updates are managed for consistency and accuracy of training delivery, additionally collaborating with the L&D team for content review in support of best practices. Ad hoc training and development needs and special projects are included here and fall within the scope of this role to be addressed on an ad hoc basis should they arise.
You will collaborate with product marketing to tailor training materials produced by product marketing to APAC commercial AM and Onboarding (collaborating closely with Sales Enablement). Continuously collaborating with product marketing to both communicate product knowledge gaps identified on commercial teams, and work together to track improvement on commercial teams.
Analysis:
Analyze and identify appropriate training methods and activities to evoke learning transfer (e.g. simulations, mentoring, on-the-job training, professional development classes), and general skills gap analysis , aligning with managers to implement development methods and educational trainings across our commercial teams in the most effective and engaging manner as relevant to each commercial team.
Leveraging your ability to identify skills and dashboard knowledge gaps within our commercial teams will shape how you approach refining and improving the current employee development program.
Undertake comprehensive reviews of manager-led sessions to ensure they uphold high-quality standards, align with relevant content, and facilitate meaningful skill development. Assessing the effectiveness of our training and coaching programs and making changes to improve performance.
Requirements:
Our ideal candidate will possess excellent communication, teaching/training skills, presentation skills, and possess a high attention to detail coupled with a creative problem-solving mindset for delivering impactful training sessions to our commercial teams.
- Exceptional communication, facilitation, and presentation skills, with the ability to deliver engaging and structured training sessions to diverse learner groups across Account Management and Onboarding.
- Demonstrated experience in employee training, coaching, or development, with a strong ability to break down complex concepts into clear, digestible learning content.
- Strong understanding of adult learning principles, instructional design best practices, and emerging learning methodologies, tools, and technologies.
- Experience collaborating with cross-functional training partners, including the Sales Trainer, to ensure alignment and continuity across all commercial training programs.
- Experience creating training materials and curricula (e.g., facilitator guides, slide decks, role-play scenarios, structured learning paths) with high attention to detail and quality.
- Ability to conduct skills gap and knowledge gap analyses, translate findings into learning initiatives, and measure the impact of development programs.
- Proficiency with enablement tools, CRM systems, and productivity platforms, with the ability to incorporate technology into training delivery and employee development.
- Strong project management and organizational skills, capable of delivering multiple training initiatives simultaneously with consistency and accuracy.
- Highly collaborative, able to work closely with departmental managers, the Commercial Enablement Lead, the Sales Trainer, and cross-departmental subject matter experts.
- High level of autonomy and initiative, able to identify learning needs, propose solutions, and execute projects with limited direction in a fast-changing environment.
Bonus Points:
Formal certifications in training or instructional design, such as:
- Skill Gap Analysis
- Certificate IV in Training & Assessment
- Certificate in Workplace Training
- Certifications related to LMS administration or instructional design
Experience with:
- Learning and enablement program development
- Building or managing learning curriculums for commercial teams
- Collaborating with Sales Trainers or similar cross-functional training roles
- Designing or facilitating simulations, role plays, or scenario-based learning
Background in SaaS customer onboarding, customer success, or commercial operations
Experience with learning management systems or enablement platforms
Benefits
Global leave benefit
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
Opportunity to share your ideas and make a difference in a growing company.
Fast-paced, high-energy and engaging work environment.
25 days of annual leave
Work-from-home assistance
Educational Opportunities
- Individual skill development & growth programming
Social hours & events and team-building
Hybrid friendly
Wellness benefits (Headspace subscription & wellness webinars)
This full-time role is open to candidates with Australian Citizenship, Permanent Residency or New Zealand residency or those who have a minimum 2.5 years remaining on a valid Australian working visa and do not require sponsorship to work.
At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.
FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.
Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.
