Job Description
FireMon is looking for a technically curious and motivated Customer Experience Operations Intern to support our CX Operations team. This internship is an opportunity to gain hands-on experience working across customer systems, analytics, AI initiatives, and operational processes within a fast-paced technology environment.
You’ll work alongside experienced professionals while contributing to projects that improve efficiency, customer experience, and operational visibility across the business.
What you’ll do
- Assist with managing and analyzing data across multiple platforms including CRM, CX, Support, and communication tools
- Support CX leadership with operational initiatives, reporting, and AI-focused projects
- Help optimize workflows and improve operational processes
- Assist with integrations and automation efforts using APIs and webhooks
- Contribute to reporting dashboards and data analysis using SQL and Python
- Support the design of AI prompts and conversational logic for customer-facing chatbot experiences
- Collaborate cross-functionally with teams across the organisation
What we’re looking for
- Interest in Customer Experience, Operations, Data Analytics, or AI-driven technologies
- Basic knowledge of SQL and/or Python
- Familiarity with APIs, webhooks, or automation tools is a plus
- Strong problem-solving mindset and attention to detail
- Curious, proactive, and eager to learn
- Strong communication and collaboration skills
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
