Job Description
Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 4,900+ clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity:
Flywire is hiring a Senior Specialist, People Operations to join our team, supporting the US shift. This role requires working hours from 6:30 PM to 3:30 AM IST, and prior experience with Workday is essential. This is a hybrid position requiring 2–3 days in the office
In this role, you will enhance the overall employee experience by managing core People Operations tasks, including onboarding, employee relations, and data management. You will also contribute to the development and implementation of People Team policies and procedures.
As a critical thinker and problem solver, you will serve as a key bridge between employees and the broader People function, ensuring smooth operations and a positive employee experience across the organization.
Key Responsibilities
Onboarding & Offboarding
- Manage the full lifecycle of onboarding new employees and offboarding departing employees, ensuring a seamless transition experience.
Payroll
- Support payroll and compensation processes, ensuring accuracy and compliance, while collaborating with Finance and other stakeholders.
Employee Relations
- Address employee inquiries, resolve issues, and foster a positive, engaging work environment.
Workplace Experience
- Assist with physical workspace programs, including lease management, workspace utilization, events, amenities, maintenance, and security.
People Data Management
Maintain accurate employee records, process documentation, and generate reports on personnel activities.
Support internal and external audits by ensuring data is complete, well-documented, and audit-ready, in compliance with regulatory and organizational requirements.
Benefits Administration
- Assist in managing employee benefits programs, including health insurance, retirement plans, and other perks.
Learning & Growth
- Support the learning management system by assigning timely learning programs and collaborating with teams to integrate learning into the system of record.
Policy Implementation
- Assist in developing and implementing People policies and procedures.
Compliance
- Ensure adherence to relevant labor laws, regulations, and internal policies.
People Systems & Tools Management
- Utilize and maintain People systems and tools to ensure accurate and efficient operations.
Process Improvement
- Identify opportunities to streamline People processes, improve efficiency, and enhance experiences for candidates, employees, managers, leadership, and People teams.
Support for People Teams
- Collaborate with other People teams on projects and initiatives to drive overall organizational effectiveness.
In essence: The Senior Specialist, People Operations plays a pivotal role in creating a positive and efficient workplace by ensuring smooth People operations and supporting employee well-being.
Qualifications
What We’re Looking For
- Education: Bachelor’s degree, preferably in Human Resources, Business Management, or a related field.
- Experience: 6+ years in Human Resources, including 3+ years of global HR experience.
- Experience in Global HR Operations, supporting employees and stakeholders across multiple regions.
- Hands-on experience with HRIS platforms, preferably Workday or similar systems.
- Proven ability in creating SOPs, documentation, and driving process improvements to enhance HR operational efficiency.
- Experience managing employee queries through ticketing or case management systems.
- Strong understanding of the hire-to-retire employee lifecycle, including onboarding, employee changes, and offboarding processes.
Additional Information
What We Offer:
- Competitive compensation
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
