Job Description
About the role:
Forter is looking for a part time Operations Analyst to join our Analytics Operations team and take part in the day to day engine that keeps our fraud prevention system sharp and effective.
Forter delivers real time, fully automated fraud protection for some of the largest ecommerce merchants in the world. Our technology allows businesses to focus on growth while staying one step ahead of fraudsters at all times. We do this by combining cyber intelligence, identity signals, and behavioral data into a powerful multi layered decisioning system.
In this role, you will sit at the intersection of data, operations, and customer impact. You will work with real production systems, real merchants, and real scale, gaining hands on experience with analytics, decisioning logic, and operational problem solving in a fast paced environment.
What you’ll be doing:
- Perform complex data analysis tasks to quantify Forter’s impact across a portfolio of leading global ecommerce merchants
- Manage an operational pipeline of merchant tickets and alerts, including triage, research, prioritization, assignment, and resolution of data and analytics issues for enterprise customers
- Design, code, and test adjustments to Forter’s production decisioning engine using Python
- Work closely with fraud analysts, customer success managers, and the customer support team to resolve customer issues quickly and continuously improve Forter’s products
What you’ll need:
- Currently pursuing a bachelor’s degree, with at least three full semesters remaining until graduation (excluding the current one). This is a fifty percent position with flexibility during exam periods
- Ability to translate broad business questions into clear analytical approaches and the right queries to get answers
- Strong ownership mindset. Knows how to move things forward, ask the right questions, involve the right people, and escalate when needed
- Technical orientation and high learning ability, with motivation to pick up new tools and technologies quickly
- Strong multitasking skills and comfort managing multiple tasks at different stages at the same time
- Basic coding ability in a scripting language, preferably Python
- Experience with basic SQL queries is an advantage
About us:
Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it’s not about what is being purchased, nor where— but who is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
- Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
- Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
- Anti-Fraud Solution of the Year at the Payments Awards (2024)
Life as a Forterian:
We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we’ve raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We’re on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.
At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn’t match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Hybrid work:
At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.
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