Job Description
- ### About the Role
Forter seeks a highly skilled, motivated Senior Full-Stack Engineer to join the Customer Experience Offerings (CXO) team. This team delivers and scales Forter’s core offerings and agentic experiences, creating smart automation for customers to confidently understand, configure, and optimize their journey.
Part of the Customer Experience group, this high-impact, hands-on role involves working across the full application stack—frontend (React, Next.js), backend (Node.js, TypeScript), data pipelines, and platform development. The ideal candidate has deep expertise in full-stack development, large-scale data stores, event-driven pipelines, data models, and high-throughput infrastructure. You will design and implement robust, end-to-end solutions for the customer portal and internal tools, and play a central role in shaping AI-driven capabilities as we invest heavily in Agentic AI.
If you enjoy owning complex problems end to end, improving systems at scale, and building experiences that bring real value to customers, we would love to meet you.
### What You’ll Be Doing
- Drive the end-to-end technical strategy and development for Forter’s core offerings and the intelligent, agentic experiences that empower customers to configure and continuously optimize their journey.
- Define and implement the authoritative technical standards for user configuration and data interaction/visualization, ensuring high performance and reusability across the platform.
- Lead the development of next-generation Agentic AI capabilities. Define how LLMs integrate into our platform, build AI-powered workflows, and establish strong engineering patterns for safe and reliable adoption.
- Own and evolve the data foundations behind the portal. Optimize pipelines, improve data quality and freshness, and design resilient data-access patterns to ensure customers can confidently understand and analyze the impact of their choices.
- Own end-to-end delivery of high-impact initiatives, focusing on unifying the user journey by bridging the gap between configuration and results analysis. Contribute hands-on across the full stack when needed, maintain execution momentum, and drive projects from concept to production.
- Work closely with product, design, customer-facing teams, and partner engineering groups. Turn ambiguous problems into clear execution plans and ensure alignment with customer and business goals.
Who are you?
- 5+ years of experience as a software engineer with deep expertise in full-stack development, including strong command of modern frontend frameworks (e.g., React, Next.js) and backend technologies ( Node.js, TypeScript).
- Experience building customer-facing products and working closely with product managers and customer-facing stakeholders.
- Strong familiarity with cloud-native environments. AWS experience is a significant advantage.
- Hands-on experience with distributed systems, data-intensive architectures, and event-driven pipelines. You are comfortable working with stores like Redis, Kafka, SQS, Elasticsearch, MySQL, and Snowflake, and you know how to design efficient data-access layers, optimize schema and query performance, and build reliable ingestion and transformation pipelines.
- Demonstrated impact in senior engineering roles. You have led complex technical initiatives, influenced product decisions, and helped drive architecture across teams.
- Deep systems thinking with the ability to design and scale robust, performant, and maintainable services.
- Excellent communication and collaboration skills. You can discuss architecture with engineers, roadmap with product managers, and explain tradeoffs to non-technical stakeholders.
- Experience using modern AI development tools such as Claude, GitHub CoPilot or similar to accelerate development and improve quality.
- Proven ability to self-manage, work autonomously, and drive projects forward without heavy oversight.
It’d be really cool if you also have:
- Experience building products or workflows powered by LLMs or Agentic AI
- Experience with micro-frontends or multi-app ecosystem architectures
- Deep experience with designing or maintaining high-scale data pipelines, including streaming, batching, or real-time enrichment workflows
- Experience leading workshops, sharing knowledge internally, or driving community practices
About us:
Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it’s not about what is being purchased, nor where— but who is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
- Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
- Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
- Anti-Fraud Solution of the Year at the Payments Awards (2024)
Life as a Forterian:
We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we’ve raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We’re on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.
At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn’t match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Hybrid work:
At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.
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