Job description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
The Senior Manager, Corporate Strategy, is a key contributor within Freshworks’ global Strategy team, driving high-priority strategic initiatives that shape the company’s growth, investment decisions, and execution focus.
Reporting directly to the Senior Director of Corporate Strategy, you will join an established and growing team that serves as a central talent hub within Freshworks. You’ll partner closely with leaders with top-tier management consulting and SaaS operating backgrounds, combining the analytical rigor of consulting with hands-on execution inside a fast-moving technology company.
This role offers meaningful exposure to senior executives and is ideal for someone who enjoys structured problem-solving, analytical depth, and translating strategy into real business impact—without extensive travel.
What You’ll Do:
- Drive analysis and execution for strategic initiatives aligned to Freshworks’ most important company priorities
- Partner with Strategy leadership and cross-functional stakeholders (Product, Sales, Finance, Operations) to frame problems, gather data, and develop fact-based recommendations
- Lead market, competitive, and financial analysis, including business cases, scenario modeling, and investment evaluations
- Develop executive- and board-ready strategy materials, clearly articulating insights, options, and recommendations
- Translate strategic objectives into actionable plans, defining workstreams, milestones, and success metrics
- Support strategic planning and prioritization cycles, including opportunity sizing, operational deep-dives, and trade-off analysis
- Track initiative progress to help ensure momentum, alignment, and follow-through across teams and geographies
- Bring structure, analytical rigor, and clear communication to complex, ambiguous business problems.
Please note this is a hybrid role with onsite expectations of 3x/ week (Tues - Thurs) from our San Mateo, CA headquarters.
Qualifications
- 5-7+ years of experience in management consulting, corporate strategy, or similarly analytical roles
- Strong analytical and problem-solving skills with the ability to synthesize data into insights and recommendations
- Proven experience with financial modeling and business case development
- Comfortable operating in a fast-paced, dynamic environment and managing multiple workstreams simultaneously
- Excellent communication and slide-building skills, with experience presenting to senior stakeholders
- Strong cross-functional collaboration skills; no direct people management required
- Experience working in or supporting SaaS or technology businesses preferred
- Bachelor’s degree required; MBA preferred
Additional Information
Please note this is a hybrid role with onsite expectations of 3x/ week (Tues - Thurs) from our San Mateo, CA headquarters.
The annual base salary range for this position is $200,000 - $285,000. This role is also eligible for a target bonus.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
