Job description
Are you a tech-savvy problem-solver at the beginning of your IT career? Do you enjoy helping others and want to sharpen your skills in a supportive environment? If so, we’d love to have you on board as a Junior IT Support Specialist at GetResponse. Learn fast, grow strong, and join a team that values your curiosity and drive!
About us: GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board.
Our team is made up of 300+ fantastic individuals working in distributed locations. We’re global, remote-friendly, and multicultural, yet we share the same values.
Main tasks:
- troubleshooting and resolving hardware and software issues reported by GetResponse employees
- maintaining and managing IT hardware
- administering mobile device management (MDM) systems, including Jamf Pro and Microsoft Intune
- managing SaaS tools and software licenses
- assisting with the onboarding of new employees by preparing and configuring necessary IT resources
- providing technical support and cooperation across various departments and teams
- continuously developing technical skills and staying current with industry trends and best practices
You may be a perfect fit if you have:
- minimum 1 year of experience in an IT Support or Helpdesk role
- solid working knowledge of either macOS or Windows 11
- ability to effectively use knowledge bases and technical tools
- quick learner approach with strong problem-solving skills
- proficiency in technical English (min. B2+ written and spoken)
- excellent command of the Polish language (native or near to native)
- strong communication and interpersonal skills, including the ability to handle a high volume of inquiries and provide user training on hardware and software
Nice-to-have:
- familiarity with Active Directory and Office 365 administration
- experience with Windows Server administration, including Hyper-V and Microsoft Azure
- hands-on experience with MDM solutions such as Jamf Pro and Microsoft Intune
- practical knowledge of macOS environments
Salary range:
- 5 050 - 7 150 gross/month on contract of employment
Extra perks include:
- we work in a hybrid model for those based in the Tri-City area; employees based outside the area work fully remotely
- private medical care for employees and their family members
- employee referral program – up to 10 000 PLN for recommending a friend
- corporate life insurance
- employee pension program (PPE)
- flexible working hours and no meeting days – we want to help you adjust your schedule to your activities
- wellbeing and mental health culture – mental health helpline, sport card etc.
- modern equipment – most of our teams work on MacBooks
- English classes
- internal initiatives like webinars, knowledge-sharing sessions, and more!
*Some benefits may be available for the talents hired under the contract of employment, only. Apply and enjoy our fully remote online recruitment process!
- Review stage: We’ll check your resumé/CV to screen for various criteria and match your talents with opportunities.
- Phone interview: We’d like to get to know you, and vice versa. Let us know why you want to join our team and why you’d be a great fit with us.
- Final Interview: It’s your chance to shine and show that you’re the perfect fit for the role. Meet your future manager and see what’s in store for you.
- Offer: If you have what it takes, accept our offer and — welcome aboard! Join our team and be in great company!
Magda is the recruiter responsible for this process – if you have any additional questions, feel free to contact her!
