Job Description
Change the way the world travels
Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.
Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.
Team mission
Head of Marketplace Integrity
As the Head of Marketplace Integrity, you will establish and lead a new pillar within the Care department, dedicated to preventing fraud, abuse, and platform exploitation. You’ll own proactive detection, rapid response, and cross-functional initiatives to protect trust, fairness, within our marketplace for our travelers, suppliers and partners, and financial/reputational health at GetYourGuide.
Your mission
1. Strategy & Ownership
- Build and scale a centralized Marketplace Integrity function handling all fraud, abuse, and trust issues across the marketplace.
- Act as the single point of contact for all marketplace integrity topics across the company; set clear vision, priorities, and KPIs and targets.
- Surface and size new abuse vectors, and drive prioritization with Product, Tech, Business, leveraging the support of exec sponsors.
2. Operational Excellence & Collaboration
- Oversee operational ticket review, tactical analysis (pattern detection, dashboards), and incident response.
- Partner cross-functionally (Product, Legal, Policy, Data) to deliver fixes for abuse and fraud root causes.
- Lead quarterly “Fraud & Abuse Round Table” and ensure seamless process, reporting, and knowledge sharing.
- Act as the knowledge hub for best practices on fraud and abuse prevention across GetYourGuide
3. Team Leadership & Innovation
- Recruit, develop, and lead high-performing teams (this role is comprised of 3 functional teams: 1/Fraud, 2/Marketplace Abuse, 3/Trust & Safety). You lead leaders by coaching, developing managers and setting a high performance bar
- Foster a culture of vigilance, data-driven problem-solving, and continuous improvement.
- Champion the adoption of new tools/tech (AI, monitoring) to stay ahead of evolving threats.
Your toolkit
- 8+ years in marketplace integrity, trust & safety, or fraud roles; experienced in leading multidisciplinary teams.
- Strong knowledge of AI tools used for detection and prevention of fraud/abuse; up to date with emerging AI-driven threats and countermeasures.
- Demonstrated ability to identify new marketplace risks—especially those accelerated by automation and generative AI.
- Deep analytical skills, data-driven thinker, comfortable leveraging advanced technologies and dashboards to surface trends. Ability to conduct adhoc analysis as needed.
- Proven collaborator, able to influence across executive and technical teams in a complex, evolving environment.
- Skilled at balancing urgent operations with long-term strategic initiatives that protect both customer experience and marketplace health.
- Strong communicator - able to translate complex risk/AI topics into clear narratives.
- Fluent in English, both written and spoken.
How we’ll make your career journey extraordinary
- Annual personal growth budget and mentorship programs for continuous learning and development
- Work from anywhere in the world for 30 days per year
- A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
- Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
- Monthly transportation and fitness budget
- Discounts for you, your friends, and family on GetYourGuide activities
- Language reimbursement program
- Health and wellness benefits
And more…
How to apply
Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at [email protected].
We’re an equal opportunities employer
Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.
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