Job Description
Change the way the world travels
Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.
Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.
Team mission
The IT Operations team ensures the stability, security, and reliability of the company’s IT environment. We enable all teams to work efficiently by providing seamless technical support, maintaining workplace infrastructure, and safeguarding company systems. As a central function, IT Operations plays a key role in business continuity, employee productivity, and information security.
As an IT Operations Specialist, you will contribute to operational excellence by owning helpdesk processes, improving IT systems, supporting infrastructure and AV technologies, and driving initiatives that enhance the overall employee IT experience.
Your mission
- Assist the IT Helpdesk by responding to support tickets and helping users with basic technical issues
- Support onboarding and offboarding processes, including account setup and hardware preparation
- Help maintain and organize IT inventory and equipment storage
- Assist in updating IT documentation, knowledge base articles, and internal wikis
- Support the IT team in setting up video conferencing and AV equipment for meetings or events
- Contribute to small IT projects and system updates under guidance from senior team members
- Learn and follow IT security and company policies while helping users stay compliant
- Participate in improving IT processes and workflows by sharing ideas and feedback
Your toolkit
- Currently enrolled in a Bachelor’s or Master’s program in Computer Science, IT, or a related field (with at least 1 year remaining)
- Fast learner with a structured, solution-focused mindset
- Clear communicator, able to explain technical concepts to non-technical users
- Calm under pressure, reliable, and well-organized
- Passionate about learning, continuous improvement, and experimenting with new ideas
- Fluent in English (working language)
How we’ll make your career journey extraordinary
- Annual personal growth budget and mentorship programs for continuous learning and development
- Work from anywhere in the world for 30 days per year
- A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
- Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
- Monthly transportation and fitness budget
- Discounts for you, your friends, and family on GetYourGuide activities
- Language reimbursement program
- Health and wellness benefits
And more…
How to apply
Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at [email protected].
We’re an equal opportunities employer
Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.
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