Job Description
Change the way the world travels
Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.
Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.
Team mission
As the Business Operations & Strategy (Optimization) team, our mission is to give our customer—the Modern Explorer—unparalleled access to worldwide experiences, offering the best selection, availability, pricing, quality, while fostering shared growth with our experience partners. Our goal is to empower every supplier to thrive on GetYourGuide by providing them with advanced tools, actionable insights, tailored support, and seamless connectivity at every stage of their journey with us.
As Senior Team Lead – Supplier Success, you’ll be the driving force behind the growth and retention of our global supplier base. You’ll own and evolve our Account Management strategy and enable the local teams with the right tools, processes, and incentives to create impactful, lasting supplier partnerships.
In close collaboration with the regional managers and directors, you will drive operational execution, provide actionable insights, set and deliver against ambitious commercial targets. You introduce scalable processes, enablement, develop AI-first tooling, and champion best-in-class performance & pipeline management. Your strategic oversight will ensure our Account Management organization operates at peak performance—delivering commercial impact by optimizing availability, pricing, and commission, quality and maximizing supplier success at every step.
Most importantly, you will lead, develop, and inspire a high-performing team of (senior) business operations & strategy managers, and champion collaboration across Sales Operations, Analytics, Supplier Marketing, Product, and other critical functions.
Your mission
- Own Supplier Success Strategy: Set and steer the revenue operations strategy for supplier growth and retention, translating business priorities into actionable operational plans and frameworks to empower our suppliers to achieve their full potential.
- Define and Oversee Account Management Enablement: Architect and continuously evolve the systems, frameworks, tools and workflows that enable Account Managers to deliver outstanding commercial results—including incentive structures, goal-setting, skills development, collateral, and playbooks.
- Operational Process Ownership: Maintain oversight of the operational processes and outcomes critical to supplier success - from availability, price, commission, listing quality, retention - ensuring consistent execution and best-in-class operational standards
- Performance & Pipeline Management: Build and own robust performance management frameworks and analysis, leveraging data and dashboards to monitor outcomes, track KPIs, drive accountability, and surface actionable insights for ongoing improvement.
- Regional Partnership & Business Support: Serve as the senior business and partner for regional managers/directors—delivering insights, dashboards, tools, and strategic support that maximize commercial results within their markets.
- Cross-functional Leadership: Collaborate closely with Analytics, Supplier Marketing, Product, and other partners to drive alignment, and unlock new growth opportunities of the Supplier Success strategy
- Team Leadership and Development: Lead, inspire, and develop a high-performing team of 5+ (Senior) Business Operations & Strategy Managers. Set clear direction, provide coaching, and foster a results-oriented, collaborative team culture.
Your toolkit
- 7+ years’ experience in Revenue Operations, Sales Operations, Commercial Excellence, or a related field—preferably in a high-growth tech or marketplace environment
- Proven people leadership experience, with a track record of building and managing high-performing (senior) teams of 4+ more individuals
- Expertise in operational process design, performance/incentive frameworks, and commercial enablement for large-scale Account Management organizations
- Highly analytical, comfortable with dashboards, KPIs, and turning data into insights and actions
- Excel at developing an ambitious strategy that fuels our marketplace growt
- Demonstrated ability to drive cross-functional collaboration and influence at all organizational levels
- Excellent communication skills; able to shape strategy, provide clarity, and create engagement across global and regional teams
- Entrepreneurial, pragmatic, and driven to exceed ambitious goals
How we’ll make your career journey extraordinary
- Annual personal growth budget and mentorship programs for continuous learning and development
- Work from anywhere in the world for 30 days per year
- A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
- Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
- Monthly transportation and fitness budget
- Discounts for you, your friends, and family on GetYourGuide activities
- Language reimbursement program
- Health and wellness benefits
And more…
How to apply
Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at [email protected].
We’re an equal opportunities employer
Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.
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