Job Description
About Glean:
Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.
Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.
About the Role:
Glean is seeking a Technical Marketing Engineer–Agent Development to build agents for customers’ support and sales teams to deliver real business ROI through concrete workflows. We are looking for someone with hands-on experience building agents and deep understanding of the workflows, systems and methodologies that are commonly used for support and/or sales teams.
At Glean, we believe AI agents are the next generation of apps—working alongside and on behalf of users to get high-value work done with full enterprise context. Building these agents requires both an understanding of what’s possible with AI and how businesses operate. This combination of technical and domain expertise is what will help organizations accelerate their path to agent adoption.
We’re looking for someone who has been hands-on building agents that transform businesses. You’ll play a key role in building ready to use agents and bring these to our users through a variety of content, demos, events and training.
Reporting line: This role reports to the Head of Solutions Marketing
You will:
- Build and scale agents that transform how sales and/or support teams operate, driving adoption through enablement and training
- Understand the way of working, processes, common tools and data sources of the support and/or sales department in depth and build agents that can drive concrete business impact
- Cultivate relationships with agent builders, admins, users and sales/support leaders, capturing their feedback and turning them into actionable insights that deepen trust and adoption of Glean Agents
- Represent Glean at conferences and events showcasing real-world agents, explain how they work, how to build them and the business impact
About you:
- 4+ years of experience in sales engineering, solutions architecture, product engineering or related field
You have hands-on experiences building agents
- You have deep domain knowledge of the sales and/or support department and their required tools/data sources
- You have a deep understanding of the latest AI technologies, including model capabilities, agent building best practices, evaluation, etc
- You are an avid user of AI tools and agents yourself
- You are an excellent communicator: able to explain how new technology works and its impact in simple terms tailored to your audience, both in written format and live presentations
- Strong technical skills. You can build agents in code, evaluate their quality, and use advanced agent tools to meaningfully improve performance
- Collaborative and influential. You work seamlessly across marketing, sales, engineering, product, partners and customers, helping to grow Glean’s footprint in the sales and/or support market
Location:
- This role is hybrid (4 days a week in one of our Bay Area offices)
Compensation & Benefits:
The standard base salary range for this position is $150k - $200k annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you’ll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We’re committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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