Job Description
Overview:
The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.
Play a vital role in Guidepoint’s success.
As a Coordinator on the Client Service team, you will be overseeing all administration within your client service team. You will be booking client consultations, tracking projects for the team, and qualifying the experts.
This is a hybrid position out of our Athens office.
Interview Process:
- Meet your Guidepoint Recruiter!
- Initial Candidate Screen
- Meet the Guidepoint Team!
- Hiring Manager Interview
- Interview Process Outcome
Who We Are:
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
- Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.
What You Will Own:
- Responsible for scheduling bulk telephone consultations for client service teams
- Manage multiple client organization requests and respond within a timely manner
- Coordinate with advisors and clients to confirm telephone consultations
- Leave messages and follow up with Advisors to expedite scheduling projects
- Maintain an updated status of client telephone consultations
- Qualify Advisors via questionnaire to confirm if they are appropriate for consultations
- Follow multiple work streams to help Project Managers and other team members across Athens to organize client requests and track progress on projects
- Ongoing communication with experts to confirm availability
- Managing follow-up questions and clarifications
- Assist with ad-hoc requests
Experience You Will Bring:
- College degree
- 1-3 years of previous work experience dealing in a high-call volume environment
- Administrative and/or client service experience
Skills You Will Bring:
- Attention to detail and excellent follow-up skills required
- Excellent aptitude for developing systems of organization
- Excellent time management skills and able to multitask
- Effective organizational skills (e.g., using agendas, planning tools, etc.)
- Persuasion and influencing skills
- Clear and professional communication with managers
- Ability to work as part of an international team and independently
- Excellent sense of urgency and responsiveness
- Fluency in English
What We Offer:
- Competitive compensation
- Private health insurance
- Entrepreneurial environment, autonomy, and fast decisions
- International exposure to the global Guidepoint service teams
- Casual work environment
- Summer and winter team events
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
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