Job description
At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
If you are an Internal Candidate, please apply via our Internal Job Board.
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To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here.
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Guild is hiring a Senior Product Manager to join our team and to advance our benefit administration capabilities. In this role, you will own outcomes across the benefit determination lifecycle—starting with eligibility and expanding into claims management—ensuring Guild can deliver accurate, efficient, and scalable benefit experiences for employer partners and their employees.
You will work alongside Engineers, Designers, PMs, and Operators to design and evolve the systems and workflows that power benefit determination. You will define and lead product decisions, discovery, and delivery; set and monitor success metrics; and drive iteration based on real-world outcomes. In the near term, you will improve and de-risk existing eligibility and claims workflows. In parallel, you will craft a longer-term vision to modernize this lifecycle in order to reduce operational complexity, improve accuracy, and support Guild’s growth.
This role is remote, with occasional travel to Denver (at least quarterly) and other locations as needed.
In this role, you will:
- Own the end-to-end benefit determination product area, including eligibility determination and claims workflows, with accountability for measurable outcomes.
- Act as the product owner across the full product development lifecycle—from deeply understanding current operational processes and regulatory requirements, through solution definition and delivery, to sustained improvement in production performance.
- Partner closely with Engineering, Partner Operations, and internal business stakeholders to establish a clear vision for benefit determination that balances near-term needs with long-term scalability.
- Translate complex eligibility rules, compliance requirements, and business logic into clear system requirements and workflows that engineering teams can build and operate with confidence.
- Map, analyze, and improve end-to-end benefit determination processes across multiple systems and touchpoints.
- Identify and deliver opportunities to automate, simplify, or eliminate manual steps in eligibility verification and claims processing.
- Design solutions that account for real-world complexity, including edge cases, exceptions, and operational constraints common in enterprise benefit administration.
- Define success metrics, monitor performance, and use data and operational feedback to guide ongoing iteration and improvement.
You are a strong fit for this role if you:
- Are comfortable working in ambiguity, carving a path forward, and iterating toward better outcomes.
- Think in systems and enjoy solving complex, multi-step problems that span technology, operations, and customer experience.
- Value measurable outcomes over outputs and use data to guide prioritization and decisions.
- Partner effectively across functions and bring clarity to competing priorities.
Expected skills and competencies
- 5–8+ years of product management experience, with demonstrated success delivering outcomes in complex, multi-stakeholder environments.
- Strong systems thinking and experience designing workflows across multiple systems and teams.
- Proven ability to partner closely with operations teams to understand current-state processes and design scalable future-state solutions.
- Comfort working with data models, APIs, and enterprise integrations.
- Solid technical fluency and the ability to collaborate deeply with engineering on tradeoffs and architecture.
- Clear, concise communication and storytelling skills, with the ability to work effectively with senior stakeholders and frontline operators.
- A full suite of product skills—from discovery and user story development to roadmap definition and outcome measurement.
Experience that’s a plus
- Familiarity with benefit administration concepts such as eligibility determination, enrollment, claims adjudication, plan rules, and compliance requirements.
- Experience with HR systems, HRIS integrations, or benefits-related workflows.
- Experience building B2B or marketplace products that serve multiple stakeholders with different incentives and needs.
- Experience modernizing or scaling operationally complex, regulated systems.
We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $150-190,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.
Posting Date: 1/22/26
*This role will stay open for a minimum of 3 days.
Guild is America’s leading talent development company, partnering with the country’s most innovative employers, including Chipotle, Target, Walgreens, JPMorgan Chase, Hilton, PepsiCo, Tyson, and more, to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify, develop, and mobilize internal talent — enabling workers to gain skills for in-demand roles and helping companies stay agile. By connecting employees to real-world learning, coaching, and career support, and providing companies with actionable talent insights, Guild transforms overlooked talent into high-impact contributors and positions companies for long-term, sustainable growth. For more information, visit https://www.guild.com.
Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.
Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Collective Heath and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Vacation policy to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
PRIVACY NOTICE
I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.
I understand and agree to Guild’s use of my information in accordance with Guild’s Privacy Policy and, for applicants that are residents of the State of California, Guild’s Applicant Privacy Notice and California Notice at Collection.
