Client Success & Engagement Executive

Job description

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Client Success & Engagement Executive to our Client Success - Wellz team in Italy!

Wellz by Wellhub is a cutting-edge corporate well-being platform dedicated to delivering measurable, science-backed results and personalized journeys for employees in Brazil and now in Italy. By integrating data-driven insights with human expertise, Wellz offers a comprehensive ecosystem that includes individual online therapy sessions, group sessions, and ²⁴⁄₇ specialist chat support, all while providing HR leaders with strategic dashboards to monitor organizational well-being and ROI. For more information you can consult our website: https://www.wellz.com/it-it/

We are looking for people who want to grow with us as pioneers of Wellz’s expansion into Italy. We seek individuals who thrive on challenges and bring a proven track record in onboarding and managing high-touch accounts within dynamic environments

YOUR IMPACT

• Own and manage a portfolio of B2B clients,  ensuring successful implementation, onboarding, adoption, engagement and renewal.
• Define and implement tailored customer success and engagement playbooks and processes for Wellz clients.
• Build strong relationships with key stakeholders (Internal and external), understanding their business goals and challenges and support business evolution.
• Designing and overseeing the HR experience journey for Wellz clients. This includes defining and managing processes that ensure successful implementation, onboarding, adoption, and renewal, acting as the owner of the HR experience , and the owner of user adoption experience.
• Monitor account health and user adoption  proactively address risks or red flags.
• Analyze product usage data to generate insights and drive value-based conversations.
• Collaborate with internal teams to advocate for customer needs and design processes.
• Lead regular business reviews and present impact reports to clients.
• Build and lead user engagement campaign to improve user adoption
• Drive upsell and cross-sell opportunities
• Ensure high Net Promoter Score (NPS), retention rates, and overall customer satisfaction.
• Contact with specific systems and platforms and how to use; Excel, Pipedrive, Jira
• Contact with stakeholders internal/external; Clients (HRs), Engagement, product, finance, support , etc.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• Proven track record in implementation and strategic management of large-scale accounts.
• Expertise in driving product adoption and executing strategies to maximize user retention.
• Fluent/Native Italian and Proficient English are mandatory for stakeholder interaction.
• Highly comfortable negotiating with C-level executives and managing high-hierarchy relationships.
• Skilled in leading professional webinars and high-impact presentations for diverse audiences.
• Strong analytical capacity and organization to handle dynamic priorities with flexibility.
• A self-starter with a high sense of urgency and the ability to work independently.
• Excellent interpersonal skills with a focus on teamwork and persuasive negotiation.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in the implementation and strategic management of large-scale accounts is a mandatory requirement.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:

WELLHUB:  Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

HEALTHCARE: Health insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!).

PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn !

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. At Wellhub, we welcome and celebrate your authentic self.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.