Associate Director Tech Business Operations

Job Description

The role

This role sits within the Product Portfolio Management team in HelloFresh’s IT & Tech organization (“HelloTech”), and is responsible for designing, automating, and governing processes such as IT Capitalization, delivery reporting, or R&D Tax Credit applications. You will dive deep into HelloTech’s Portfolio and familiarize yourself with ongoing initiatives to bridge the gap between technical delivery (JIRA/GitHub) and reporting compliance (Capitalization/IP Remuneration), enabling them to track spend, manage headcount, and hit their budget plans.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

• Process Transformation: Lead the improvement and automation of workflows such as IT capitalization, R&D tax credit applications, and delivery reporting, moving from manual individual inputs to an automated, tool-driven, AI-supported process.
• Compliance & Audit Management: Serve as the primary point of contact for process audits, ensuring compliance and accurate documentation.
• Tooling & Automation: Develop and maintain automated workflows integrating JIRA, GitHub, and Workday to capture technical work metadata for financial reporting in our HelloTech organization.
• Project Leadership: Manage strategic projects to improve efficiency within HelloTech, such as improved Contractor Onboarding or the application of GenAI in reporting.
• Portfolio Reporting & Insights: Partner with Tribe Leads, Engineering, and Product Managers to gain insights and maintain and improve our reporting landscape for deliveries and key metrics.
• Leadership Meeting Preparation: Support with the preparation of (Senior) Leadership meetings and Demo Sessions.
• Budget & Headcount Operations: Support tech leaders in tracking spend vs. plan, flagging variances, and maintaining visibility into headcount, open roles, and contractor ratios.
• Operating Cadence Management: Support quarterly and annual planning rhythms — OKR cycles, QBRs, AOP inputs — ensuring leadership has what they need, when they need it.

What you’ll bring

• Relevant Experience: 7+ years of experience in Consulting (internal or external), Project Management Office, Portfolio Management, or Strategic Initiatives teams.
• Technical Aptitude: You are proficient with JIRA and confident working alongside technical professionals.
• AI Native: You are excited to use GenAI as an enabler for automation and optimization, making processes and the organization as a whole more efficient.
• Business Partnership: Ability to operate as a trusted operational partner to senior leaders — translating financial and operational complexity into clear actions that help them hit their plans.
• Strategic Problem Solving: Proven experience in identifying and solving bottlenecks, not just solutioning.
• Analytical Rigor: Comfortable dealing with data and gathering insights.
• Process Design: Proven experience in designing complex, organization-wide reporting or governance frameworks.
• IT Capitalization: Familiarity with the IT capitalization process is a plus.
• Stakeholder Management: Ability to influence senior engineering leadership and align conflicting views between legal, finance, and technical teams.

Interacting with front-end developers, designers, product managers and our teams around the world is very much part of our day-to-day, so communication skills are vital. We are looking for strong problem-solvers who can apply their engineering skills to a wide range of platforms and environments, while also acting as an ambassador to coach team members and stakeholders.

What we offer

Elevate your lifestyle! Join one of Europe’s fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with a German language learning budget, and access to the HelloFresh Academy.
• Plus, we’ve got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our ²⁴⁄₇ gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it’s a lifestyle of perks and possibilities!