Job Description
About The Team:
The Demand Planning team is transitioning from a legacy operating model into a Predictive Intelligence function. Our vision is to evolve from reactive demand estimation to active supply chain shaping, leveraging customer behavioral data to anticipate market shifts and mitigate risk, while balancing our offer towards a better customer experience with operational cost optimization.
This role supports the architecture of that transition. By integrating structured, proven methodologies and proactivity into our workflows, the Senior Demand Planner will not only protect customer service levels but proactively optimize them.
What You Will Be Doing:
This role has a dual objective: 1) driving the innovation required to architect the standardized forecasting tools, demand simulation frameworks and future-state processes that will unlock scalable growth across the UK, IE, and International markets, and 2) ensuring operational continuity for Ireland forecasting following the Ops BI/Ops Tech integration.
1. Technical Transformation
- Global Forecasting Standard: Develop a unified forecasting process that integrates local nuances (multi-DC, holidays) without creating technical debt or workarounds. Partner with Tech to automate a “single source of truth” with full traceability and approvals.
- Commercial Opportunities Unlocker: Pivot demand steering from “restrictive control” to “opportunity unlocker”, enabling a strategy of delivery day and menu offer, to support menu expansions and customer experience with focus on the UK, scaling to International markets.
- Scenario Modeling: Integrate “What-If” modeling to evaluate capacity against new product launches, shifting demand or processes, serving as a lead advisor on operational feasibility and risk mitigation.
- Actionable Risk Intelligence: Partner with Supply Chain to drive ingredient-level root cause analysis. Diagnose variances and identify ordering-time errors to develop targeted initiatives to improve accuracy at the exact point of purchase.
2. Operational Execution
- Best-Practice Integration: Migrate IE from legacy local processes into the planning approach used by International markets. Establish the stakeholder cadence needed to align Commercial and Supply Chain execution.
IE Demand Planning Lead: Own the end-to-end IE demand plan, ensuring decision-time accuracy across Operations to optimize costs.
Who You Are:
Outcome-Focused Analytics: Turn complex data models into clear operational actions that improve forecast accuracy, reduce cost-to-serve, and maintain strong service levels.
Operational Translation: Convert predictive insights into practical, executable decisions across technical and operational teams.
Systematic Problem Solving: Identify root causes of issues and redesign processes to prevent recurring errors and future disruptions.
Strategic Impact:
Maximising Talent ROI: Automate routine execution and standardise processes so teams can focus on strategic innovation and higher-value work.
Scalable Operations: Build standard tools and processes that support expansion into new markets and products with minimal additional manual effort.
Reducing Waste & Cost: Improve supply chain resilience to lower waste and product substitutions driven by demand volatility.
Supporting Market Growth: Use more precise planning and operations to increase customer retention, grow market share, and accelerate operational maturity.
What you will get in return:
● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Electric vehicle scheme
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● Nursery support scheme
● Cycle to work scheme
● Group Life Assurance
Location: The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London
Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you’re applying for, please consult with our recruiter.
Next steps:Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
To be considered for this role, you’ll need to have the independent right to work in the UK, as we’re unfortunately unable to provide sponsorship at this time.
