Implementation Manager

Job description

About Hightouch

Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.

Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.

Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

About The Role

As an Implementation Manager, you will be the force behind successful implementations at Hightouch. Working in close partnership with Technical Architects, you will own the full implementation and enablement lifecycle for Hightouch’s Mid-Market and Enterprise customers. You will be primarily responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers’ existing data infrastructure and working alongside the Technical Architect who owns the overall customer journey.

In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders. As the primary owner of the implementation lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs.

What You’ll Do

• Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives
• Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
• Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
• Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
• Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
• Partner with Technical Architects to identify and resolve technical blockers that could impact customer success
• Build relationships with technical stakeholders within customer organizations
• Contribute to product development by providing feedback to our engineering team
• Standardize and automate implementation processes to increase team efficiency and customer satisfaction

What We’re Looking For

• 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
• Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
• Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
• Experience creating and optimizing implementation processes that can scale across an organization
• Excellence in technical project management with ability to manage multiple concurrent implementations
• Strong presentation and facilitation skills with ability to command a room of technical and business audiences
• Experience working with data warehouses, ETL processes, and marketing technology is a plus
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

The salary range for this position is $140,000-$180,000 OTE USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.