Job description
Description
About us Over the last 18 years, we have helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across various payment products. From travel money to transfers, currency hedging, to expense management, we are focused on a single goal of making it easy for our customers to manage and move their money.
As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service. We’re doing this by hiring exceptional people and are now looking for an Implementation Manager to join our team.
Within our offices in London, Chester and Los Angeles and Europe, Equals comprises of three business lines and brands - Equals Money, FairFX and CardOneMoney. You will join a very close-knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers’ needs. United, by one thing, making money management straightforward and cost-effective for our customers.
About the role
We are seeking an Implementation Manager to join Equals Money and assist in delivering a world-class on-boarding experience for our Platform-as-a-Service customers.
This is a mid-level position that requires a combination of strong technical skills, project management and the ability to establish strong foundational relationships with our customers.
As an Implementation Manager, you will work closely with our technical and commercial teams to provide the best possible experience for our Platform customers. Although your primary focus will be on post-sales implementation, you may occasionally collaborate with our Sales team on pre-sales technical calls and project planning.
About you
We believe that certain skills are essential in order to be successful in this role and these are detailed below. You may not have all the other skills we have outlined as desirable, we understand that and will still welcome your application. We will carry out individual interviews for shortlisted candidates and assess who is best suited for the role after we have discussed everything with you.
Requirements
Responsibilities
Completing post-sale onboarding tasks. Leading customers through our implementation processes including setting up test systems and assisting them with technical questions, referring to other teams for help when you get stuck or find a problem.
Creating and tracking implementation task lists and plans based on agreed services and client objectives, driving those plans to completion and evaluating success throughout.
Planning and managing customer integration project timelines from project kick-off to completion.
Leading weekly integration progress calls with your customers, including maintaining clear agendas and following up on agreed action points and next steps to maintain momentum.
Building strong cross-functional relationships with Sales, Product, and Support teams to ensure clients get the most out of our API offering.
Coordinating with necessary internal teams to help get your customers live and meet any agreed deadlines in the best way possible.
Acting as the liaison between business users, technology teams, and support teams during project delivery.
Essential Skills
You have experience in developing relationships with customer technical teams in a software product company environment.
You have confidence in scoping requirements with customers and effectively communicating technical solutions to technical and non-technical stakeholders.
You have a strong customer-centric focus on implementation, support, and best practices.
You have the ability to manage numerous stakeholders with varying priorities and levels of seniority.
You advocate for clients while balancing what is best for the business and client base.
You have strong written and verbal English language communication, presentation, and public speaking skills.
You excel at explaining complex concepts in a way that everyone can understand.
You write clear and concise documentation outlining relatively complex processes.
You are a quick study and feel comfortable with learning about new systems and technologies
A role model for our values:
○ Make it happen
○ Succeed together
○ Be the customer
○ Go beyond
Desirable Skills
Experience implementing API-driven products. Experience in the B2B payments and card issuing industry
You are comfortable using Postman, SOAPUI, CURL or another API testing tool.
Experience of looking at API messages and spotting errors in fields or formatting etc.
Our investment in you
We welcome people into Equals and desire to grow and develop our talented teams. We believe in teamwork and celebrating our successes. We strive to embrace our values. We want to put you in the driving seat of your career and achieve your full potential through growth opportunities and developmental support.
When you join Equals, we aim to help you to get more out of your career. We will also offer you the following benefits;
Benefits
A competitive salary benchmarked against a peer group.
25 days holiday per year + your birthday off
Opportunities for progression, development and learning new skills - £250 towards the cost of learning & development.
Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere
GetActive with Aviva - Health and Wellbeing discounts on services and products
Interbank currency rates on travel money and international transfers.
Bupa Private Healthcare
Free Eye Test and £50 up to the cost of glasses
EAP Service - Mental Health Services
Life Assurance Policy - x3 annual salary
Contributory pension scheme
Cycle to Work Scheme
Season Ticket Loans
Enhanced Parental Policies
Complimentary tea, coffee, soft drinks and fruit
We operate a hybrid working arrangement where possible
Where possible we offer the opportunity to work flexibly and the opportunity to balance some remote working with time in the office collaborating, taking part in events and developing the social connections that make working with us rewarding.
Equals strives to create a workplace where we can all be ourselves. We believe in inclusion, equality and the power of diversity, so you’ll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.
