Job Description
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
As a Senior Product Manager I, Search Platform, you are the lead architect of the infrastructure that powers search experiences across HCP. This is a high-impact platform role where your primary customers are internal domain teams, and your success is measured by the speed and quality with which they can build, ship, and evolve sophisticated search experiences. You operate with a dual perspective: strategizing for an elite developer experience while maintaining a relentless focus on Pro outcomes. You don’t just manage a roadmap; you build the long-term vision for search infrastructure, ensuring it scales, evolves, and remains a competitive advantage for the entire organization. You are a key influencer across the Product and Engineering teams, guiding how we leverage retrieval technologies to solve complex business problems at scale.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do Each Day
Strategize and define the long-term vision for search infrastructure at HCP
Build and maintain the Search Platform roadmap, balancing foundational reliability with high-leverage new capabilities
Identify and execute opportunities to accelerate product velocity across all domain teams
Lead decisions regarding infrastructure and internal builds that drive the most significant impacts for our Pros and the business
Drive team efficiency and output quality through the strategic use of AI tools and automation to compress discovery and coordination
Analyze performance, latency, and search quality to proactively mitigate risks and surface platform-wide improvements
Define and evolve the technical contracts between the platform and domain teams (i.e. schemas, field standards, APIs…)
Streamline workflows for schema changes and re-indexing to minimize friction and operational risk
Partner deeply with Engineering on index design, data pipelines, search APIs, and observability
Architect abstraction layers that enable domain teams to build search experiences without requiring deep infrastructure expertise
Qualifications
5+ years of product management experience, specifically within platform, infrastructure, or developer-facing products
Advanced experience in product management for search systems (i.e. OpenSearch, Elasticsearch, or similar…)
Proven track record of defining APIs, SDKs, or internal platform contracts consumed by multiple engineering teams
Strong analytical skills with the ability to define, monitor, and report on platform health and performance metrics
SaaS product experience, ideally supporting business-critical workflows where search is a primary user action
Bachelor’s degree or equivalent work experience
What will help you succeed in this role
Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
Genuine motivation to champion the needs of Search Platform’s direct customers (i.e. internal product and engineering teams)
Experience with hybrid search architectures combining keyword/vector search with AI or LLM-based retrieval (i.e. RAG, semantic search, re-ranking)
Familiarity with applied ML or LLM integration patterns in production environments
Ability to operate strategically while unblocking complex tactical infrastructure hurdles
Clear, persuasive communication style capable of making complex infrastructure tradeoffs understandable for all stakeholders
Deep commitment to connecting platform investments directly to Pro workflows and outcomes
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $119,000-$149,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
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