People Operations Coordinator

Job Description

POS-32115

Role Summary

Our mission at HubSpot is to help millions of organizations grow better. As a People Operations Coordinator, you’ll play a key role in delivering a remarkable employee experience for HubSpotters across the globe. You’ll support core People processes, manage employee inquiries, and ensure operational excellence across onboarding, benefits, transactions, and compliance. This role is ideal for someone who is detail-oriented, service-driven, and excited to grow their career in People Operations.

What You’ll Do

1. Manage Tier 1 cases in our Case Management system (ServiceNow), resolving employee requests and triaging to appropriate teams to ensure timely and accurate support.
2. Own shared inbox workflows and consistently meet SLA and quality standards while maintaining a high bar for employee experience.
3. Process Workday transactions with precision, ensuring data accuracy, completeness, and compliance.
4. Review existing (“as-is”) People Ops processes and reporting workflows to identify automation and continuous improvement opportunities.
5. Maintain and audit online employee records to ensure regulatory compliance and data integrity.
6. Partner cross-functionally with Compensation, Payroll, and other People teams to support seamless People initiatives.
7. Contribute to onboarding and employee lifecycle processes to ensure a smooth and engaging experience from hire to transition.

What You’ll Bring

Required Qualifications

• 2+ years of experience in People Operations or a related Human Resources role (or equivalent experience).
• Experience working with HRIS systems such as Workday.
• Strong attention to detail with a customer-centric mindset and commitment to follow-through.
• Experience partnering with cross-functional People teams (e.g., Compensation, Payroll, Benefits).
• Ability to manage multiple priorities and deadlines in a fast-paced, global environment.
• Sound judgment and discretion when handling sensitive and confidential information.

Nice-to-Have Qualifications

• Experience working in a global or distributed team environment.
• Exposure to process automation or workflow optimization initiatives.
• Familiarity with SLA-driven service models or case management tools.
• Experience supporting onboarding or employee lifecycle programs

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.

India Applicants: link to HubSpot India’s equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot’s Recruiting Privacy Notice for details on data processing and your rights.